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- Tasks: Manage move-ins, create tenancy paperwork, and assist tenants and landlords with queries.
- Company: Join Bairstow Eves, part of the Connells Group, a leader in the estate agency sector.
- Benefits: Enjoy industry-leading training, career progression, and a supportive, fun work environment.
- Why this job: Be part of a dynamic team, gain valuable experience, and make a real impact in people's lives.
- Qualifications: Experience in administration or customer service, strong communication skills, and a positive attitude required.
- Other info: We value diversity and encourage all candidates to apply, even if they don't meet every requirement.
The predicted salary is between 24000 - 36000 £ per year.
At Bairstow Eves, part of the Connells Group, we're looking for a highly motivated Lettings Administrator to support our fantastic team in branch in Southend-on-Sea. As our Letting Administrator you will take ownership of office administration accurately, efficiently and in a professional manner, within a busy customer facing environment.
What’s in it for you as our Lettings Administrator?
- Industry leading training and development
- Demonstrable career ladder
- Opportunities for progression
- Supportive, rewarding and fun environment
- Team incentives
- Understanding of operations within an estate agency business
Key responsibilities of a Lettings Administrator
The main purpose of this role is to manage our move-ins which will include creating the tenancy paperwork, liaising with tenants to ensure their referencing is completed as quickly as possible, ensuring all the safety certificates are in place and helping our tenants and landlords with any queries they may have during the process.
Skills and experience required to be a successful Lettings Administrator
- Experience as an Administrator / Customer Service or similar role
- Customer focused and comfortable in a client facing role
- Resilient, positive, numerate and detail oriented
- Organised and able to prioritise workload in a fast paced environment
- Keen interest in learning and keeping up-to-date with industry changes
- Excellent verbal and written communication skills
- IT literate (MS Office, internet, email systems)
Bairstow Eves is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.
Lettings Administrator employer: Bairstow Eves
Contact Detail:
Bairstow Eves Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lettings Administrator
✨Tip Number 1
Familiarise yourself with the lettings process and terminology. Understanding key terms like tenancy agreements, referencing, and safety certificates will help you speak confidently during interviews and demonstrate your knowledge of the industry.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully handled client queries in the past. This will highlight your ability to thrive in a busy, customer-facing environment, which is crucial for the Lettings Administrator role.
✨Tip Number 3
Research Bairstow Eves and the Connells Group to understand their values and culture. Tailoring your conversation to reflect their commitment to diversity and inclusion can set you apart as a candidate who aligns with their mission.
✨Tip Number 4
Prepare to discuss your organisational skills and how you prioritise tasks in a fast-paced environment. Providing specific examples of how you've managed multiple responsibilities effectively will demonstrate your suitability for the role.
We think you need these skills to ace Lettings Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration or customer service. Use keywords from the job description, such as 'organised', 'customer-focused', and 'detail-oriented' to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the Lettings Administrator position. Mention specific skills that align with the responsibilities outlined in the job description, such as managing move-ins and liaising with tenants.
Showcase Communication Skills: Since excellent verbal and written communication skills are essential, ensure your application is free of errors and clearly conveys your message. Consider including examples of how you've effectively communicated in previous roles.
Highlight Your IT Proficiency: Mention your familiarity with MS Office and other relevant software in your application. If you have experience with any specific tools used in estate agency operations, be sure to include that as well.
How to prepare for a job interview at Bairstow Eves
✨Show Your Customer Service Skills
As a Lettings Administrator, you'll be in a client-facing role. Be prepared to discuss your previous customer service experiences and how you handled challenging situations. Highlight your ability to remain calm and professional under pressure.
✨Demonstrate Organisational Skills
This role requires excellent organisational abilities. Bring examples of how you've successfully managed multiple tasks or projects simultaneously. Discuss any tools or methods you use to stay organised in a fast-paced environment.
✨Familiarise Yourself with Industry Knowledge
Having a keen interest in the property industry is crucial. Research current trends and regulations in lettings. Being able to discuss these topics during your interview will show your enthusiasm and commitment to the role.
✨Prepare for Common Interview Questions
Anticipate questions related to your experience and skills. Practice responses to questions like 'How do you handle difficult clients?' or 'Can you give an example of a time you prioritised tasks effectively?' This preparation will help you feel more confident.
