At a Glance
- Tasks: Support vulnerable tenants in achieving independent living and manage tenancy services.
- Company: Join a diverse and inclusive housing organisation dedicated to making a difference.
- Benefits: Flexible working, competitive pay, and opportunities for professional development.
- Other info: Field-based role with travel across North London and excellent career growth potential.
- Why this job: Make a real impact in people's lives while developing your career in housing.
- Qualifications: Experience in housing management and knowledge of Housing Benefit regulations required.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a resilient, customer‑focused Housing Officer for an ongoing interim assignment covering a defined region in North London. In this field‑based role, you will report directly to the Head of Housing and provide expert, person‑centred housing support to individuals living within Specialised Supported Housing. Your primary focus will be assisting vulnerable tenants to maintain their tenancies and achieve independent living aspirations.
You will take full responsibility for regional tenancy management, lettings, and vital Housing Benefit sign‑ups, working closely with on‑site care teams and external agencies to deliver a highly sympathetic and professional service.
- Deliver a full regional tenancy management service, addressing complaints, resolving anti‑social behaviour (ASB), and providing expert housing advice to scheme staff and tenants.
- Manage the complete lettings cycle, ensuring all allocations comply with policy and legislation, processing terminations, and preparing tenancy agreements and information packs.
- Coordinate the sign‑up of new tenants, overseeing the complete submission, tracking, and back‑date requests for Housing Benefit and council tax forms.
- Conduct proactive scheme visits at least annually to monitor individual tenant wellbeing, care needs, and risk assessments in collaboration with on‑site care teams.
- Drive a customer‑focused approach to meet performance targets, minimise void property times, and co‑create strategic void plans for long‑term vacancies.
- Liaise closely with local authorities, health services, social services, and surveyors during care planning, safeguarding issues, or maintenance reviews.
- Act as a technical expert for scheme staff regarding rents and benefits regulations, delivering localised training where required.
- Lead operational housing projects, track performance data, and assist the Head of Housing with third‑party Management Agreements and Lease reviews.
Experience: Essential previous experience working within a housing association in a similar role, with a proven track record of delivering high‑quality housing management services.
Knowledge: Sound knowledge of Housing Benefit regulations, compliance frameworks, and an understanding of the Supported Housing sector or Intensive Housing Management models.
Qualifications: CIH Level 3 qualified (or holding equivalent relevant housing management qualifications) is highly desirable.
Skills: Excellent communicator with a 'can‑do' attitude, robust stakeholder management skills, and a passionate commitment to putting tenants at the heart of the service.
Core Competencies: Confident at lone working and making independent decisions, with the ability to maintain strict data confidentiality and adhere to health and safety practices.
Mobility: Ability to operate flexibly as a field‑based officer across North London, with the willingness to undertake occasional travel to the main head office in Leicester for meetings and training.
Housing Officer (Specialist Supported Housing) employer: Baird & Co
Avalon is an exceptional employer that prioritises a supportive and inclusive work culture, making it an ideal place for Housing Officers dedicated to helping vulnerable tenants achieve independent living. With a strong focus on employee growth, you will have access to ongoing training and development opportunities, alongside the chance to make a meaningful impact in the community across North London. Our commitment to diversity and equal opportunity ensures that every team member feels valued and empowered in their role.
