At a Glance
- Tasks: Support vulnerable tenants in achieving independent living and manage tenancy services.
- Company: Join a diverse and inclusive housing association making a real difference.
- Benefits: Flexible working, competitive pay, and opportunities for professional development.
- Other info: Field-based role with opportunities for travel and collaboration across North London.
- Why this job: Make a positive impact on people's lives while developing your career in housing.
- Qualifications: Experience in housing management and knowledge of Housing Benefit regulations required.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a resilient, customer‑focused Housing Officer for an ongoing interim assignment covering a defined region in North London. In this field‑based role, you will report directly to the Head of Housing and provide expert, person‑centred housing support to individuals living within Specialised Supported Housing. Your primary focus will be assisting vulnerable tenants to maintain their tenancies and achieve independent living aspirations.
You will take full responsibility for regional tenancy management, lettings, and vital Housing Benefit sign‑ups, working closely with on‑site care teams and external agencies to deliver a highly sympathetic and professional service.
- Deliver a full regional tenancy management service, addressing complaints, resolving anti‑social behaviour (ASB), and providing expert housing advice to scheme staff and tenants.
- Manage the complete lettings cycle, ensuring all allocations comply with policy and legislation, processing terminations, and preparing tenancy agreements and information packs.
- Coordinate the sign‑up of new tenants, overseeing the complete submission, tracking, and back‑date requests for Housing Benefit and council tax forms.
- Conduct proactive scheme visits at least annually to monitor individual tenant wellbeing, care needs, and risk assessments in collaboration with on‑site care teams.
- Drive a customer‑focused approach to meet performance targets, minimise void property times, and co‑create strategic void plans for long‑term vacancies.
- Liaise closely with local authorities, health services, social services, and surveyors during care planning, safeguarding issues, or maintenance reviews.
- Act as a technical expert for scheme staff regarding rents and benefits regulations, delivering localised training where required.
- Lead operational housing projects, track performance data, and assist the Head of Housing with third‑party Management Agreements and Lease reviews.
Experience: Essential previous experience working within a housing association in a similar role, with a proven track record of delivering high‑quality housing management services.
Knowledge: Sound knowledge of Housing Benefit regulations, compliance frameworks, and an understanding of the Supported Housing sector or Intensive Housing Management models.
Qualifications: CIH Level 3 qualified (or holding equivalent relevant housing management qualifications) is highly desirable.
Skills: Excellent communicator with a 'can‑do' attitude, robust stakeholder management skills, and a passionate commitment to putting tenants at the heart of the service.
Core Competencies: Confident at lone working and making independent decisions, with the ability to maintain strict data confidentiality and adhere to health and safety practices.
Mobility: Ability to operate flexibly as a field‑based officer across North London, with the willingness to undertake occasional travel to the main head office in Leicester for meetings and training.
Housing Officer (Specialist Supported Housing) in City of Westminster employer: Baird & Co
Avalon is an exceptional employer that prioritises a supportive and inclusive work culture, making it an ideal place for Housing Officers dedicated to helping vulnerable tenants achieve independent living. With a strong focus on employee growth, you will have access to ongoing training and development opportunities, alongside the chance to make a meaningful impact in the community across North London. Our commitment to diversity and equal opportunity ensures that every team member feels valued and empowered in their role.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer (Specialist Supported Housing) in City of Westminster
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Baird & Co.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Baird & Co.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Baird & Co.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Baird & Co. Apply directly through us to stand out!
We think you need these skills to ace Housing Officer (Specialist Supported Housing) in City of Westminster
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Baird & Co. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Housing Officer (Specialist Supported Housing), ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Baird & Co
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Baird & Co. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
