At a Glance
- Tasks: Support customers in managing their tenancies and reducing arrears with empathy.
- Company: Join a diverse team at Avalon, committed to equal opportunities.
- Benefits: Competitive hourly rate, hybrid working, and potential for permanent role.
- Other info: Dynamic role with opportunities for professional growth and skill development.
- Why this job: Make a real difference in people's lives while developing your career in housing.
- Qualifications: Experience in income management within housing associations is essential.
The Opportunity: We are seeking a proactive and empathetic interim Housing Income Officer based at a head office in Leicester. This is a hybrid post with 2-3 days a week in the office. There is an opportunity for this role to get permanent. The primary focus of this role is to support customers in sustaining their tenancies through a customer-focused approach, fostering a culture of early intervention and arrears prevention while robustly managing rent, service charge, and lease fee income.
Key Duties:
- Manage a portfolio of arrears cases to ensure debt is consistently reducing across a variety of tenure types.
- Handle end-to-end arrears enforcement by issuing legal notices, preparing court documentation, and representing the organisation in court to request appropriate orders.
- Lead on the annual rent and service charge setting process, communicating all adjustments clearly to superior landlords, tenants, and benefit departments.
- Proactively engage with Housing Benefit departments and the DWP (Universal Credit) to resolve complex claim issues and ensure payments are assessed efficiently.
- Support Housing Officers with data collection and allocate incoming cash payments directly to debt via the finance system.
- Produce comprehensive monthly and quarterly arrears, rental income, and void income reports for senior leadership and superior landlords.
- Handle difficult financial conversations with tenants and appointees with deep understanding and empathy to build strong rapport.
- Identify service weaknesses and design strategic action plans for effective income management in support of the Head of Housing.
Further information:
- Location: Based out of our central Leicester head office, at least 2 days a week on site
- Salary: £17-18.50 per hour based on experience
Requirements:
- Experience: Essential previous experience working within a housing association in an income management role, with a proven track record of reducing arrears.
- Knowledge: Deep knowledge of Housing Benefit regulations; a solid understanding of the Supported Housing sector and Intensive Housing Management models is highly desirable.
- Qualifications: CIH Level 3 qualified or holding equivalent housing management qualifications is strongly preferred.
- Skills: Excellent attention to detail, strong analytical report writing capabilities, and highly effective internal and external stakeholder management skills.
- Core Competencies: A resilient, 'can-do' attitude with the ability to confidently navigate lone working, handle sensitive client data securely, and maintain an up-to-date knowledge of relevant welfare legislation.
How to Apply: Please apply for this role online or contact Matt at Avalon for a confidential discussion.
Income Officer in Leicester employer: Baird And Co Recruitment Ltd
Avalon is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and professional growth. With a hybrid working model based in Leicester, employees benefit from flexible arrangements while engaging in meaningful work that directly impacts the community. The company fosters a culture of early intervention and proactive support, ensuring that staff are equipped with the tools and training necessary to excel in their roles and make a real difference in the lives of tenants.
Contact Details:
Baird And Co Recruitment Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Income Officer in Leicester
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for an Income Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of Housing Benefit regulations and arrears management. We recommend practising common interview questions with a friend or in front of the mirror to boost your confidence.
✨Tip Number 3
Showcase your empathy and customer-focused approach during interviews. Share specific examples of how you've handled difficult financial conversations in the past, as this will demonstrate your suitability for the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Income Officer in Leicester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in income management and housing associations. We want to see how your skills align with the role of Income Officer, so don’t hold back on showcasing your relevant achievements!
Showcase Your Empathy:Since this role involves handling sensitive financial conversations, it’s crucial to demonstrate your empathetic approach in your application. Share examples of how you've successfully supported customers in the past, as this will resonate with us at StudySmarter.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences. Remember, we appreciate attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. This way, you can ensure your application reaches us without any hiccups, and you’ll be one step closer to joining our team!
How to prepare for a job interview at Baird And Co Recruitment Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of Housing Benefit regulations and the Supported Housing sector. Being able to discuss these topics confidently will show that you're not just familiar with the role but also genuinely interested in making a difference.
✨Show Empathy
As an Income Officer, you'll be handling sensitive financial conversations. Prepare examples of how you've successfully navigated difficult discussions in the past. This will demonstrate your ability to build rapport and support customers effectively.
✨Be Data Savvy
Since you'll be producing reports for senior leadership, it’s crucial to showcase your analytical skills. Bring along examples of reports you've created or data you've managed, and be ready to discuss how you used this information to drive results.
✨Prepare for Scenario Questions
Expect questions about managing arrears cases and dealing with complex claim issues. Think through potential scenarios you might face in the role and how you would approach them. This will help you articulate your problem-solving skills during the interview.
