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- Tasks: Support residents with rent collection and provide practical advice on budgeting and housing benefits.
- Company: Avalon, a supportive and inclusive organisation focused on social housing.
- Benefits: Competitive hourly rate, potential for hybrid working, and a chance to make a real difference.
- Other info: Join a dynamic team with a commitment to equality and diversity.
- Why this job: Help vulnerable residents maintain independence while ensuring financial sustainability in social housing.
- Qualifications: Experience in social housing and knowledge of welfare benefits is essential.
The predicted salary is between 24000 - 27000 £ per year.
The Opportunity: Avalon are looking for a proactive and empathetic interim Housing Assistant to join our client in Leicester, focusing on rent collection, income management, and the support of residents within our supported housing schemes. This three month role is vital in helping residents maintain their independence while ensuring the financial sustainability of our social housing stock. You will be the first point of contact for many vulnerable residents, offering practical advice on budgeting and housing benefits to help them sustain their tenancies.
Key duties of the Housing Assistant:
- Support the Income Team in managing rent accounts, processing payments, and monitoring arrears.
- Assist residents with housing benefit applications, Universal Credit claims, and wider welfare support to maximize their income.
- Conduct regular welfare checks and health and safety inspections within supported housing schemes to ensure resident wellbeing.
- Act as a first point of contact for housing enquiries, providing knowledgeable advice on tenancy rights and responsibilities.
- Work closely with Supported Housing Officers to identify vulnerable residents who need additional support or signposting to external agencies.
- Assist with the 'move-in' and 'move-out' process, including property viewings, sign-ups, and void inspections.
- Maintain accurate administrative records and update housing management systems to track income and resident support needs.
Housing Assistant role details:
- Hourly rate: Based on a salary of £24,000 – £27,000 per annum (depending on experience).
- Location: Leicester with potential for hybrid working arrangements.
Requirements:
- Experience: Previous experience in a similar Housing Assistant or Income Assistant role within social housing.
- Knowledge: A basic understanding of the welfare benefits system (Universal Credit, Housing Benefit) and the challenges facing social housing residents.
- Skills: Strong numeracy and administrative skills, with proficiency in Microsoft Office (Excel, Word, Outlook).
- Communication: Excellent interpersonal skills with the ability to communicate sensitively and assertively with diverse groups of people.
- Problem Solving: A proactive approach to resolving resident issues and managing conflicting priorities in a fast-paced environment.
- Values: A clear commitment to equality, diversity, and the principles of safeguarding vulnerable adults.
- Mobility: A valid driving license and access to a vehicle is desirable for travel between schemes across Leicester.
How to Apply for the Housing Assistant position: Please apply for this role online or contact Matt Baird at Avalon for a confidential discussion. Avalon, trading name of Spirehouse Recruitment Limited, is an equal opportunities employment business and employment agency. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all individuals.
Housing Assistant in Leicester employer: Baird And Co Recruitment Ltd
Contact Detail:
Baird And Co Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Assistant in Leicester
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector or join relevant groups on social media. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching common questions for Housing Assistants. Think about how your experience aligns with the role, especially around rent collection and supporting residents. Practice makes perfect!
✨Tip Number 3
Show your passion for helping others! When you get the chance to chat with potential employers, share stories that highlight your empathy and problem-solving skills. They want to see your commitment to supporting vulnerable residents.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Housing Assistant in Leicester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Housing Assistant role. Highlight your experience in social housing and any relevant skills, like managing rent accounts or assisting with welfare benefits. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your empathy and proactive approach. Share specific examples of how you've supported residents in the past, and let us know why you're passionate about helping vulnerable individuals maintain their independence.
Show Off Your Skills: Don’t forget to mention your strong numeracy and administrative skills! If you're proficient in Microsoft Office, especially Excel, make that clear. We love seeing candidates who can handle the nitty-gritty details while keeping the bigger picture in mind.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way to ensure your application gets into the right hands quickly. Plus, it shows us you’re keen on joining our team at Avalon!
How to prepare for a job interview at Baird And Co Recruitment Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of the welfare benefits system, especially Universal Credit and Housing Benefit. Being able to discuss these topics confidently will show that you're prepared and understand the challenges residents face.
✨Show Empathy
As a Housing Assistant, you'll be dealing with vulnerable residents. During the interview, demonstrate your empathetic approach by sharing examples of how you've supported individuals in the past. This will highlight your suitability for the role.
✨Be Proactive
Prepare to discuss how you would handle various scenarios, such as managing rent arrears or conducting welfare checks. Think about specific strategies you could implement to support residents effectively and keep their tenancies secure.
✨Communicate Clearly
Strong communication skills are key in this role. Practice articulating your thoughts clearly and assertively. You might even want to role-play common housing enquiries with a friend to get comfortable with the types of questions you may face.