At a Glance
- Tasks: Support customers in managing their tenancies and reducing arrears with empathy.
- Company: Join a diverse and inclusive housing association based in Leicester.
- Benefits: Hybrid work model, competitive pay, and potential for permanent position.
- Other info: Opportunity for growth and learning in a supportive environment.
- Why this job: Make a real difference in people's lives while developing your career in housing management.
- Qualifications: Experience in income management within housing associations is essential.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a proactive and empathetic interim Housing Income Officer based at a head office in Leicester. This is a hybrid post with 2–3 days a week in the office. There is an opportunity for this role to get permanent.
The primary focus of this role is to support customers in sustaining their tenancies through a customer‑focused approach, fostering a culture of early intervention and arrears prevention while robustly managing rent, service charge, and lease fee income.
Key Duties- Manage a portfolio of arrears cases to ensure debt is consistently reducing across a variety of tenure types.
- Handle end‑to‑end arrears enforcement by issuing legal notices, preparing court documentation, and representing the organisation in court to request appropriate orders.
- Lead on the annual rent and service charge setting process, communicating all adjustments clearly to superior landlords, tenants, and benefit departments.
- Proactively engage with Housing Benefit departments and the DWP (Universal Credit) to resolve complex claim issues and ensure payments are assessed efficiently.
- Support Housing Officers with data collection and allocate incoming cash payments directly to debt via the finance system.
- Produce comprehensive monthly and quarterly arrears, rental income, and void income reports for senior leadership and superior landlords.
- Handle difficult financial conversations with tenants and appointees with deep understanding and empathy to build strong rapport.
- Identify service weaknesses and design strategic action plans for effective income management in support of the Head of Housing.
Location: Based out of our central Leicester head office, at least 2 days a week on site.
Salary: £#removed# per hour based on experience.
Requirements- Experience: Essential previous experience working within a housing association in an income management role, with a proven track record of reducing arrears.
- Knowledge: Deep knowledge of Housing Benefit regulations; a solid understanding of the Supported Housing sector and Intensive Housing Management models is highly desirable.
- Qualifications: CIH Level 3 qualified or holding equivalent housing management qualifications is strongly preferred.
- Skills: Excellent attention to detail, strong analytical report writing capabilities, and highly effective internal and external stakeholder management skills.
- Core Competencies: A resilient, 'can-do' attitude with the ability to confidently navigate lone working, handle sensitive client data securely, and maintain an up‑to‑date knowledge of relevant welfare legislation.
Please apply for this role online or contact Matt at Avalon for a confidential discussion.
Avalon, trading name of Spirehouse Recruitment Limited, is an equal opportunities employment business and employment agency. We practise a diverse and inclusive recruitment process that ensures equal opportunity for all individuals.
Income Officer employer: Baird And Co Recruitment Ltd
Avalon is an exceptional employer that prioritises a supportive and inclusive work culture, making it an ideal place for those passionate about housing management. With a hybrid working model based in Leicester, employees benefit from flexible arrangements while engaging in meaningful work that directly impacts the community. The company fosters professional growth through continuous training opportunities and encourages a proactive approach to problem-solving, ensuring that every team member can thrive in their role.
Contact Details:
Baird And Co Recruitment Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Income Officer
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for an Income Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of Housing Benefit regulations and arrears management. We recommend practising common interview questions related to income management so you can showcase your expertise confidently.
✨Tip Number 3
When you get that interview, remember to highlight your empathetic approach to handling difficult financial conversations. Share examples of how you've built rapport with tenants in the past – it’s all about showing you care!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Income Officer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Income Officer. Highlight your experience in income management and any specific achievements in reducing arrears. We want to see how you can bring your skills to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your empathy and proactive approach, which are key for this role. Let us know why you're passionate about supporting customers and how you can contribute to our mission.
Showcase Relevant Experience:When filling out your application, be sure to mention any previous roles in housing associations or similar environments. We’re looking for that proven track record, so don’t hold back on the details!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Baird And Co Recruitment Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of Housing Benefit regulations and the Supported Housing sector. Being able to discuss these topics confidently will show that you're not just familiar with the role but also genuinely interested in making a difference.
✨Show Empathy
As an Income Officer, you'll be handling sensitive financial conversations. Prepare examples of how you've successfully navigated difficult discussions in the past. This will demonstrate your ability to build rapport and support customers effectively.
✨Be Data Savvy
Since the role involves producing reports and managing arrears cases, be ready to talk about your experience with data analysis and report writing. Bring examples of reports you've created or how you've used data to drive decisions in previous roles.
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations, like how you'd handle a tenant struggling with payments. Think through your approach to early intervention and arrears prevention, and be ready to share your strategies for effective income management.
