At a Glance
- Tasks: Support customers in sustaining tenancies and manage arrears effectively.
- Company: Dynamic social housing provider with a focus on community support.
- Benefits: Hybrid work model, competitive pay, and potential for permanent position.
- Other info: Join a diverse team committed to inclusivity and professional growth.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in income management within housing associations is essential.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a proactive and empathetic interim Income Manager for a Social Housing provider based at a head office in Leicester. This is a hybrid post with 2-3 days a week in the office. There is an opportunity for this role to get permanent.
The primary focus of this role is to support customers in sustaining their tenancies through a customer-focused approach, fostering a culture of early intervention and arrears prevention while robustly managing rent, service charge, and lease fee income.
Key Income Manager duties:- Manage a portfolio of arrears cases to ensure debt is consistently reducing across a variety of tenure types.
- Handle end-to-end arrears enforcement by issuing legal notices, preparing court documentation, and representing the organisation in court to request appropriate orders.
- Lead on the annual rent and service charge setting process, communicating all adjustments clearly to superior landlords, tenants, and benefit departments.
- Proactively engage with Housing Benefit departments and the DWP (Universal Credit) to resolve complex claim issues and ensure payments are assessed efficiently.
- Support Housing Officers with data collection and allocate incoming cash payments directly to debt via the finance system.
- Produce comprehensive monthly and quarterly arrears, rental income, and void income reports for senior leadership and superior landlords.
- Handle difficult financial conversations with tenants and appointees with deep understanding and empathy to build strong rapport.
- Identify service weaknesses and design strategic action plans for effective income management in support of the Head of Housing.
- Location: Based out of our central Leicester head office, at least 2 days a week on site.
- Salary: £#removed# per hour based on experience.
- Experience: Essential previous experience working within a housing association in an income management role, with a proven track record of reducing arrears.
- Knowledge: Deep knowledge of Housing Benefit regulations; a solid understanding of the Supported Housing sector and Intensive Housing Management models is highly desirable.
- Qualifications: CIH Level 3 qualified or holding equivalent housing management qualifications is strongly preferred.
- Skills: Excellent attention to detail, strong analytical report writing capabilities, and highly effective internal and external stakeholder management skills.
- Core Competencies: A resilient, 'can-do' attitude with the ability to confidently navigate lone working, handle sensitive client data securely, and maintain an up-to-date knowledge of relevant welfare legislation.
Please apply for this role online or contact Matt at Avalon for a confidential discussion. Avalon, trading name of Spirehouse Recruitment Limited, is an equal opportunities employment business and employment agency. We practise a diverse and inclusive recruitment process that ensures equal opportunity for all individuals.
Income Manager employer: Baird And Co Recruitment Ltd
Avalon is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and professional growth. With a focus on social impact, the Income Manager role provides opportunities to make a meaningful difference in the lives of tenants while enjoying the flexibility of a hybrid working model from our central Leicester office. Employees benefit from comprehensive training, a collaborative environment, and the chance to contribute to strategic initiatives that enhance income management and tenant support.
Contact Details:
Baird And Co Recruitment Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Income Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for an Income Manager role. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of Housing Benefit regulations and arrears management. We recommend practising common interview questions with a friend or even in front of the mirror to boost your confidence.
✨Tip Number 3
Showcase your empathy and customer-focused approach during interviews. Share specific examples of how you've successfully handled difficult financial conversations in the past, as this will demonstrate your fit for the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Income Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Income Manager role. Highlight your experience in income management and any relevant achievements in reducing arrears. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about supporting customers and how your empathetic approach aligns with our values at StudySmarter. Keep it concise but impactful!
Showcase Relevant Experience:When filling out your application, be sure to showcase your previous experience in housing associations and your knowledge of Housing Benefit regulations. We love seeing candidates who understand the sector inside out!
Apply Through Our Website:Don't forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Baird And Co Recruitment Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of Housing Benefit regulations and the Supported Housing sector. Being able to discuss these topics confidently will show that you're not just familiar with the role but also genuinely interested in making a difference.
✨Show Empathy
Since this role involves handling sensitive financial conversations, practice how you would approach these discussions. Think about how to convey empathy and understanding while still being assertive. Role-playing with a friend can help you nail this.
✨Prepare for Case Scenarios
Expect to be asked about your experience managing arrears cases. Prepare specific examples from your past roles where you successfully reduced debt or handled complex situations. This will demonstrate your practical skills and problem-solving abilities.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team's current challenges or how they measure success in income management. This shows your proactive nature and genuine interest in the role and organisation.
