Avalon is seeking an influential Head of Complaints for a 2-3 month interim assignment, operating on a hybrid basis with travel across UK sites including Liverpool and London. You will lead the complaints function, ensuring compliance with the Housing Ombudsman Code and Tenant Satisfaction Measures, and own the relationship with the Housing Ombudsman across multiple sites.
You will report to senior leadership, drive service improvements, and foster a culture of accountability and empathy,
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Head of Complaints & CX Strategy (Hybrid) employer: Baird And Co Recruitment Ltd
HSPG is an exceptional employer, dedicated to making a meaningful impact in the social housing sector while fostering a vibrant and inclusive work culture. With a strong emphasis on core values such as enthusiasm, ownership, and collaboration, employees are empowered to thrive and grow within the organisation. Located in either London or Manchester, HSPG offers competitive salaries, generous benefits including wellness allowances and enhanced parental leave, and a commitment to employee development, making it an ideal place for those looking to contribute to positive social change.
Contact Details:
Baird And Co Recruitment Ltd Recruitment Team
