At a Glance
- Tasks: Lead a national team to enhance housing and support services across the UK.
- Company: Join Riverside, a forward-thinking organisation dedicated to community welfare.
- Benefits: Enjoy a competitive salary, hybrid working, generous leave, and a strong pension scheme.
- Other info: This role offers significant influence and career growth opportunities.
- Why this job: Make a real difference in people's lives while shaping the future of housing services.
- Qualifications: Proven leadership experience in housing or support services is essential.
The predicted salary is between 95660 - 95660 £ per year.
Please note this role can be undertaken nationally from any location.
All potential candidates should read through the following details of this job with care before making an application.
The Opportunity
Avalon is delighted to be partnering exclusively with Riverside to recruit an inspirational, high-performing Assistant Director of Operations (Housing and Support) on a permanent basis.
Operating on a hybrid working model from anywhere in the UK, this pivotal senior role takes responsibility for managing a national team of senior operating managers across supported housing, mental health, homelessness, floating support, street-based, and retirement living services.
Reporting directly to the Director of Operations at Riverside, you will play a central role in driving customer-first operational delivery, improving operating margins, and leading a major operational integration plan across the Care & Support division.
This permanent post offers significant executive scope to shape long-term service models, ensure robust financial viability, and maintain rigorous standards of tenancy management and safeguarding.
Key Duties
- Lead and inspire a national team of senior operating managers across supported housing, retirement living, and community outreach services.
- Execute the operational integration plan across Riverside Housing's Care & Support services, embedding best practice and shaping a single, unified operational function.
- Drive financial viability and improve operating margins by maximising income, eliminating cash leakage from empty homes/arrears, and enforcing budget controls.
- Oversee robust housing management functions, including allocations, lettings, void turnaround, income collection, and ongoing tenancy enforcement.
- Embed customer involvement and co-production into service design, ensuring resident feedback directly shapes operational priorities.
- Provide strategic oversight for safeguarding cases, serious incidents, and health and safety compliance across all regional operations.
- Collaborate with Business Development teams to identify and implement new service contracts, growth opportunities, and potential acquisitions.
- Produce executive briefings and reports for Committees and Board members, deputising for the Director of Operations as required.
Benefits
- Salary: £95,660.26 per annum.
- Contract Type: Permanent, full-time position (37.5 hours per week, Monday to Friday).
- Location & Working Pattern: Hybrid working pattern, located anywhere in the UK (role-related travel required with full expenses paid).
- Holiday Entitlement: 25 days annual leave plus statutory bank holidays.
- Generous Pension Scheme: Auto-enrolment at 3% employee / 5% employer, with an enhanced opt-in scheme of up to 6% employee / 9% employer contribution. xsabvtc
- Strategic Influence: High-profile leadership role driving long-term service integration, portfolio performance, and cultural transformation across the organisation.
Requirements
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Assistant Director of Operations (Housing and Support) employer: Baird And Co Recruitment Ltd
HSPG is an exceptional employer, dedicated to making a meaningful impact in the social housing sector while fostering a vibrant and inclusive work culture. With a strong emphasis on core values such as enthusiasm, ownership, and collaboration, employees are empowered to thrive and grow within the organisation. Located in either London or Manchester, HSPG offers competitive salaries, generous benefits including wellness allowances and enhanced parental leave, and a commitment to employee development, making it an ideal place for those looking to contribute to positive social change.
Contact Details:
Baird And Co Recruitment Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Director of Operations (Housing and Support)
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Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Assistant Director of Operations (Housing and Support) at Baird And Co Recruitment Ltd!
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Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Baird And Co Recruitment Ltd who’s on the lookout for their next Assistant Director of Operations (Housing and Support) star!
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Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Assistant Director of Operations (Housing and Support) role at Baird And Co Recruitment Ltd!
We think you need these skills to ace Assistant Director of Operations (Housing and Support)
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
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Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
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How to prepare for a job interview at Baird And Co Recruitment Ltd
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
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As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Baird And Co Recruitment Ltd. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
