Senior Specialist, Customer Success - External Talent Function (FTC)

We are proud to be consistently recognized as one of the world’s best places to work. We are currently the top ranked consulting firm on Glassdoor’s Best Places to Work list and have earned the #1 overall spot a record seven times. Extraordinary teams are at the heart of our business strategy, but these don’t happen by chance. They require intentional focus on bringing together a broad set of backgrounds, cultures, experiences, perspectives, and skills in a supportive and inclusive work environment. We hire people with exceptional talent and create an environment in which every individual can thrive professionally and personally.

The External Talent Function (ETF) is a world-class, integrated function designed to strategically leverage and deploy external talent at Bain, including advisors, contractors, and external experts. The ETF mission is to deliver seamless access to world-class external talent & expertise to accelerate Bain’s growth and clients’ results.

The Senior Specialist will be responsible for the successful end-to-end delivery of external talent sourcing to support the “scope” covered by the team. The specialist will act as the key point of contact for Bain partners, local Staffing and practice teams on their sourcing needs related to a specific case or proposal.

The focus of the role will be to ensure the quality and volume of ETF deployments within his/her scope by:

• Autonomously coordinating the end-to-end process from sourcing, onboarding and performance management for RTN contractors and BAN advisors.
• Ensuring best client experience on sales support, request management and support to augmented teams.
• Ensuring best contractors/advisors experience on end-to-end deployment within Bain teams.
• Developing strong relationships and efficient ways of working with RTN talent providers on the scope covered.

The Senior Specialist will also contribute to GTM activities, autonomously creating marketing content and PowerPoint decks, participating in or leading some demand generation calls with practice teams, local staffing and partners. He/she will also drive transversal initiatives to continuously improve ETF operations and tools.

Key Responsibilities:

• Work as a thought partner with case teams and Staffing teams on new requests for external talent; guiding them as to the best external talent solution for their expertise needs.
• Provide end-to-end request management for external talent requests, including database searches, working with talent vendors, recruiting externally where appropriate, with a high level of autonomy.
• Clarify case teams' needs and appropriate level of talent and address potential questions on ETF operational and commercial model.
• Deliver thoughtful shortlist of suitable Advisors or contractors from existing Bain network, providing recommendations based on both database searches and their own knowledge of relevant Advisor roster.
• When relevant talent is not available in existing Bain network, source a contractor through a third party talent provider, or source a senior Advisor externally based on case and expertise gaps.
• Perform the contracting of advisors/contractors as well as required compliance checks.
• Coordinate the onboarding of advisors/contractors, monitor their performance during the case and support case team as needed during the deployment.
• Maintain the accuracy, quality and integrity of all search information in the proprietary database.
• Contribute to GTM activity on scope covered, with guidance from Manager.
• Create marketing materials and GTM content.
• Participate in or lead discussions with Bain partners, practice teams and staffing teams to raise awareness on ETF offering.
• Contribute to the development of new offerings to address practice needs.
• Ensure the quality and depth of external talent pool on scope covered.
• Be an expert of key RTN talent providers on “scope covered” and build strong relationships with them.
• Ongoing relationship management through regular interaction with key Advisors.
• Suggest and lead initiatives to enhance ETF processes and tools on a continuous basis.

About You:

Required Skills:

• Highly responsive, service-oriented individual with experience working effectively cross-functionally within a client-centric global organization.
• Sound business judgment and proactive solutions-oriented mindset.
• Strong commercial mindset and skills.
• Strong senior stakeholder management skills and professional presence.
• Strong analytical skills, with ability to generate powerful insights.
• Experience working with Microsoft PowerPoint and Excel.
• Ability to manage confidential and highly sensitive information with discretion and professionalism.
• Outstanding written and verbal communications skills; English fluency required.
• 3+ years of professional experience, including either 3 years minimum of business development, talent sourcing, or expert network experience, or 2 years’ experience at a strategy consulting firm.

Education:

Bachelor’s degree preferred, or equivalent combination of education and experience.

Bain & Company is the management consulting firm that the world’s business leaders come to when they want results. Bain advises clients on strategy, operations, information technology, organization, private equity, digital transformation and strategy, and mergers and acquisition, developing practical insights that clients act on and transferring skills that make change stick.