At a Glance
- Tasks: Lead global Tier 2 operations and enhance technology support across various platforms.
- Company: Join Bain & Company, a top-ranked consulting firm known for its inclusive culture.
- Benefits: Enjoy competitive salary, comprehensive health benefits, and generous paid time off.
- Other info: Hybrid work model with excellent career growth opportunities.
- Why this job: Make a real impact in tech operations while working with diverse teams globally.
- Qualifications: Strong IT service management experience and leadership skills required.
The predicted salary is between 63000 - 77000 £ per year.
General Information
- Job ID: 106750
- Work Areas: Technology & Engineering
- Employment Type: Permanent Full-Time
- Location(s): Boston, Chicago, London, Warsaw
Description & Requirements
WHAT MAKES US A GREAT PLACE TO WORK
We are proud to be consistently recognized as one of the world’s best places to work. Extraordinary teams are at the heart of our business strategy, requiring intentional focus on bringing together a broad set of backgrounds, cultures, experiences, perspectives, and skills in a supportive and inclusive work environment.
WHO YOU’LL WORK WITH
You’ll join Bain’s Technology Solutions Group (TSG) and work closely with teams across Global Technology Operations, Product Engineering, Service Management, Security Operations, and other technology functions around the world.
WHERE YOU’LL FIT WITHIN THE TEAM
As IT Operations Director, you’ll lead the day-to-day operations of our consolidated Tier 2 support function, serving as a key point of escalation and coordination between Tier 1 support teams and Tier 3 Product Engineering teams.
WHAT YOU’LL DO
- Lead global Tier 2 operations and teams.
- Own and run the Vulnerability and Patch Management Centre of Excellence.
- Establish an effective operational rhythm across teams.
- Drive operational and service excellence.
- Strengthen cross-team partnership and transformation.
ABOUT YOU
You bring strong knowledge of ITIL service management frameworks, with practical experience supporting incident, event, and problem management processes. You have experience in technology operations spanning infrastructure operations, platform or cloud operations, or IT service management at a senior management or associate director level.
This role follows a hybrid model, requiring in-office presence at least 1 day per week.
Director, TSG Support Operations employer: Bain & Company
Bain & Company is an exceptional employer that fosters a dynamic and inclusive work culture in the heart of London. With a strong emphasis on employee growth, you will have access to comprehensive training and development opportunities, alongside the flexibility of a hybrid working model that promotes work-life balance. Join us to be part of a collaborative team where your contributions are valued and rewarded.
