At a Glance
- Tasks: Manage external talent sourcing and ensure top-notch client and contractor experiences.
- Company: Join Bain & Company, a top-ranked consulting firm known for its inclusive culture.
- Benefits: Enjoy competitive pay, professional growth opportunities, and a supportive work environment.
- Other info: Flexible work hours and opportunities for travel may be available.
- Why this job: Be part of a dynamic team that drives impactful projects and enhances client success.
- Qualifications: 3+ years in business development or talent sourcing; strong communication and analytical skills.
The predicted salary is between 60000 - 75000 £ per year.
Job ID: 104757
Work Areas: Business Operations
Employment Type: Temporary Full-Time
Location(s): Lisbon, London
WHAT MAKES US A GREAT PLACE TO WORK
We are proud to be consistently recognized as one of the world’s best places to work. We are currently the top ranked consulting firm on Glassdoor’s Best Places to Work list and have earned the #1 overall spot a record seven times. Extraordinary teams are at the heart of our business strategy, but these don’t happen by chance. They require intentional focus on bringing together a broad set of backgrounds, cultures, experiences, perspectives, and skills in a supportive and inclusive work environment. We hire people with exceptional talent and create an environment in which every individual can thrive professionally and personally.
WHO YOU’LL WORK WITH
The External Talent Function (ETF) is a world‑class, integrated function designed to strategically leverage and deploy external talent at Bain, including advisors, contractors, and external experts. The ETF mission is to deliver seamless access to world‑class external talent & expertise to accelerate Bain’s growth and clients’ results. The External Talent Function Senior Specialist will be part of an ETF team covering ETF support to a "scope" of several capabilities/industries globally as well as sometimes capacity support to one region. The Senior Specialist will be responsible for the successful end‑to‑end delivery of external talent sourcing to support the "scope" covered by the team he/she belongs to. The specialist will act as the key point of contact for Bain partners, local Staffing and practice teams on their sourcing needs related to a specific case or proposal.
WHAT YOU'LL DO
Key Responsibilities:
- Request Management and talent recruitment
- Work as a thought partner with case teams and Staffing teams on new requests for external talent; guiding them as to the best external talent solution for their expertise needs
- Provide end‑to‑end request management for external talent requests, including database searches, working with talent vendors, recruiting externally where appropriate, with a high level of autonomy and answer first
- Clarify case teams needs and appropriate level of talent and address potential questions on ETF operational and commercial model
- Deliver thoughtful shortlist of suitable Advisors or contractors from existing Bain network, providing recommendations based on both database searches and their own knowledge of relevant Advisor roster
- When relevant talent is not available in existing Bain network, source a contractor through a third party talent provider, or source a senior Advisor externally based on case and expertise gaps by identifying the right channel to source the profile (direct sourcing, relevant talent provider), aligning on briefs, sending accurate potential candidate lists, assessing candidates and organizing interviews
- Perform the contracting of advisors/contractors as well as required compliance checks (with support from ETF Risk and Compliance team if needed)
- Coordinate the onboarding of advisors/contractors, monitor their performance during the case and support case team as needed during the deployment
- For capability senior specialists: If needed, put in place (with support from Manager) and run buffer programs to address specific local capacity needs
- Maintain the accuracy, quality and integrity of all search information in the proprietary database and work closely with the broader ETF team to support the database of talent as it is built up over time
- Contribute to GTM activity on scope covered, with guidance from Manager
- Create marketing materials (e.g. success story one pagers, marketing emails) and GTM content (update on support to a practice, key topics for discussion)
- Participate to or lead some discussions with Bain partners, practice teams and staffing teams in order to raise awareness on ETF offering, identify priority areas of support and review BAN advisor bench
- Contribute to the development of new offerings to address practice needs
- Ensure the quality and depth of external talent pool on scope covered– in coordination with RTN Vendor Management and Talent Management teams and with support from his/her manager.
- Be an expert of key RTN talent providers on "scope covered" and build strong relationships and ways of working with them on the request they handle
- Be an expert of BAN advisor bench on "scope covered", including potential gaps and optimization potential
- Ongoing relationship management through regular interaction with key Advisors: collecting feedback on assignments and the program and deepening knowledge of their expertise, experience, and preferences
- Suggest and lead some initiatives to enhance ETF processes and tools on a continuous basis – in coordination with other ETF team members.
ABOUT YOU
Experience & Skills Required Skills
- Highly responsive, service-oriented individual with experience working effectively cross-functionally within a "client-centric" global organization, including flexibility in adjusting priorities and work hours/availability to meet customer needs
- Sound business judgment and proactive solutions-oriented mindset, with ability to anticipate firm/clients needs and identify and implement solutions to address those
- Strong commercial mindset and skills, with willingness to identify and lead new actions to further grow the business
- Strong senior stakeholder management skills and professional presence, with ability to build "business partner" relationships with senior customers across Bain practices, regions and Global Business functions
- Strong analytical skills, with ability to generate powerful insights
- Experience working with Microsoft PowerPoint and Excel
- Ability to manage confidential and highly sensitive information with the highest levels of discretion and professionalism
- Outstanding written and verbal communications skills; English fluency required
- Limited travel may be requested
- 3+ years of professional experience of which: either 3 years minimum of business development, talent sourcing, or expert network experience, in a premium and international environment or 2 years’ experience at a strategy consulting firm
Education
Bachelor’s degree preferred, or equivalent combination of education and experience.
ABOUT US
Bain & Company is the management consulting firm that the world’s business leaders come to when they want results. Bain advises clients on strategy, operations, information technology, organization, private equity, digital transformation and strategy, and mergers and acquisition, developing practical insights that clients act on and transferring skills that make change stick. The firm aligns its incentives with clients by linking its fees to their results. Bain clients have outperformed the stock market 4 to 1. Founded in 1973, Bain has 58 offices in 37 countries, and its deep expertise and client roster cross every industry and economic sector.
Senior Specialist, Customer Success - External Talent Function (FTC) in City of Westminster employer: Bain & Company
Bain & Company is renowned for its exceptional work culture, consistently ranked as one of the world's best places to work. With a strong emphasis on diversity and inclusion, employees thrive in an environment that fosters professional growth and collaboration. Located in vibrant cities like Lisbon and London, Bain offers unique opportunities for meaningful engagement with top-tier clients and access to world-class external talent, making it an ideal workplace for those seeking impactful careers.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Specialist, Customer Success - External Talent Function (FTC) in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. This can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching Bain’s culture and values. Be ready to discuss how your skills align with their mission and how you can contribute to their success.
✨Tip Number 3
Practice your pitch! You want to be able to clearly articulate your experience and how it relates to the role. Keep it concise and engaging to make a lasting impression.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position and keeping you top of mind.
We think you need these skills to ace Senior Specialist, Customer Success - External Talent Function (FTC) in City of Westminster
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Specialist role. Highlight your relevant experience in customer success and talent sourcing, and show us how you can bring value to our External Talent Function.
Showcase Your Skills:We want to see your analytical and communication skills shine through. Use specific examples from your past experiences that demonstrate your ability to manage relationships and deliver results in a client-centric environment.
Be Authentic:Let your personality come through in your application. We’re looking for someone who fits into our supportive and inclusive culture, so don’t be afraid to share what makes you unique and how you can contribute to our team.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Bain & Company
✨Know Your Stuff
Before the interview, dive deep into Bain's External Talent Function and understand its mission. Familiarise yourself with the key responsibilities of the Senior Specialist role, especially around sourcing and onboarding external talent. This will help you speak confidently about how your experience aligns with their needs.
✨Showcase Your Service Mindset
This role is all about client-centricity. Prepare examples from your past experiences where you've demonstrated a strong service orientation and how you've successfully managed relationships with senior stakeholders. Highlight your ability to anticipate needs and provide proactive solutions.
✨Be Data Savvy
Since analytical skills are crucial for this position, brush up on your data analysis capabilities. Be ready to discuss how you've used data to generate insights in previous roles. If you have experience with Microsoft PowerPoint and Excel, prepare to share specific instances where these tools helped you achieve results.
✨Prepare Thoughtful Questions
Interviews are a two-way street! Prepare insightful questions that show your interest in Bain's culture and the External Talent Function. Ask about their approach to talent sourcing or how they measure success in this role. This not only demonstrates your enthusiasm but also helps you gauge if it's the right fit for you.
