At a Glance
- Tasks: Provide exceptional customer service and support for a smooth office experience.
- Company: Join a dynamic team in a professional services environment in London.
- Benefits: Flexible hours, collaborative culture, and opportunities for personal growth.
- Other info: In-person role with a vibrant team atmosphere and varied daily tasks.
- Why this job: Be the friendly face of our office and make every day unique!
- Qualifications: Customer service experience and strong organisational skills required.
WHO YOU’LL WORK WITH
You’ll join our Office Services team in London, working closely with colleagues across Operations, Technology Services and Reception. Together, this team helps keep our internal working areas and client spaces high quality, well organised and fit for purpose, enabling our people and visitors to have a smooth, professional experience every day.
WHERE YOU’LL FIT WITHIN THE TEAM
In this highly visible and varied role, you’ll help provide an exceptional level of customer service across our London office. You’ll support the smooth running of the office, respond to day-to-day requests and help maintain a professional, welcoming environment where our teams can work effectively and efficiently. This is a busy, in-person, office-based role that requires a positive, can-do attitude, strong teamwork and the ability to work to tight deadlines in a fast-paced environment.
WHAT YOU’LL DO
In this role, you will:
- Provide helpdesk support, responding to queries and requests in person, by email and by phone
- Deliver high-quality photocopying, scanning, slide and presentation materials as required
- Keep floor copier points clean, tidy and stocked with stationery and copier paper
- Book local and international couriers as needed
- Collect and distribute post and parcels
- Order and manage stationery supplies, ensuring stock levels are well maintained
- Order and distribute business cards where required
- Maintain and manage the lost property log with the manager, disposing of items when appropriate
- Allocate lockers to new joiners on request and maintain an accurate tracking system
- Perform regular locker audits across gym, basement and floor lockers
- Liaise with building security to produce building access passes
- Report building defects to the building maintenance team and track issues through to resolution
- Work closely with Operations, Technology Services and Reception to ensure internal working areas and client spaces remain high quality and fit for purpose
You’ll also support meeting room set-up for internal and client meetings, including:
- Managing room layout requests for internal meeting rooms
- Liaising with Reception and updating the Office Services calendar with the detail needed for timely room set-up
- Completing daily checks of team, training and sector rooms
- Ensuring whiteboards are cleaned, materials are removed and whiteboard pens are restocked
- Checking that the correct furniture is in place
- Reporting maintenance issues as needed
You’ll help ensure all offices are checked daily, clean, tidy and ready for use. As part of daily floor walks, you will:
- Clear desks and shared spaces, removing items left behind and logging them as lost property
- Check desks are ready for use, including chairs, mice, keyboards and screens
- Ensure shared areas are clean and tidy, reporting maintenance issues to the relevant team
- Support the Technology Services team by checking for “Tent Cards” and reporting faulty or missing equipment
- Check that the gym is clean and tidy, equipment is returned to the correct area and faults are reported
You’ll also build a good working knowledge of the front-of-house operating model so you can provide support when needed. This includes room booking systems and policies, catering processes, office access policies, Teams switchboard, visitor management and start- and end-of-day procedures. You’ll also act as a fire warden and first aider; training will be provided. These responsibilities are not exhaustive and may evolve depending on business needs.
ABOUT YOU
You are a strong team player who is adaptable, approachable, confident and professional. You bring excellent customer service experience and enjoy working in a role where every day can look a little different. You will be successful in this role if you have:
- At least 12 months of experience in a customer service role
- Experience working in a demanding, client-driven Office Services or Facilities environment, preferably within professional services
- Strong Microsoft Office skills, particularly Outlook
- Excellent customer service and communication skills
- Strong organisational skills and the ability to prioritise
- The ability to stay calm under pressure
- Meticulous attention to detail
- A friendly, approachable and proactive style
- Strong problem-solving skills
- The ability to multitask and work independently when needed
This is an in-person, office-based role.
HOURS
Our Office Services helpdesk is open from 8:00 a.m. to 6:00 p.m., Monday to Friday. The team operates across two shifts: 8:00 a.m. to 4:30 p.m. and 9:30 a.m. to 6:00 p.m. A reasonable amount of flexibility is required to meet business demand.
Assistant, Office Services in City of Westminster employer: Bain & Company
Join our dynamic Office Services team in London, where we prioritise a collaborative and supportive work culture that values exceptional customer service. With opportunities for professional growth and development, you will thrive in a fast-paced environment that encourages teamwork and adaptability, all while contributing to a welcoming atmosphere for both colleagues and clients. Enjoy the unique advantage of working in a vibrant city, with access to various resources and amenities that enhance your daily experience.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant, Office Services in City of Westminster
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Bain & Company. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Bain & Company before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Assistant, Office Services in City of Westminster
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Bain & Company:Your cover letter is your chance to shine! Tell us why you want to work at Bain & Company specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Bain & Company!
How to prepare for a job interview at Bain & Company
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
