Administration Assistant

Salary: £26,500

Location: Eltham

We're looking for a proactive and organised Assistant Administrator to support our Retrofit team. If you have excellent communication skills and a passion for delivering great service, we'd love to hear from you.

Who are Baily Garner? With over 50 years of experience, Baily Garner LLP is a leading multidisciplinary construction consultancy with over 300 employees and offices in Eltham, Manchester, and Birmingham, delivering national coverage. We provide a full suite of services including Architecture, Building Surveying, Quantity Surveying, Project Management, M&E Engineering, Sustainability Consulting, and more. Our purpose is to positively impact people's lives by delivering exceptional service and creating opportunities that make a real difference—for our clients, end users, our people, and the planet.

What you'll be doing:

• Schedule and confirm appointments for surveys.
• Provide excellent customer service, addressing resident queries and concerns professionally.
• Coordinate with surveyors and contractors to manage and optimise daily schedules.
• Efficiently handle all project admin tasks, including typing, data entry, presentations, and managing calls, emails and post, following company templates and guidelines.
• Communicate with clients, contractors, and partners to share accurate information in a timely manner.
• Maintain electronic and paper filing systems as per company procedures.
• Keep project directories on intranet (BG Net) up to date.
• Help prepare documents for tenders, pre-qualification, marketing, and contracts.
• Maintain accurate records of appointments, cancellations, and completed surveys via Baily Garner templates and software for both appointments and dashboard reporting.
• Support the Retrofit team with administrative tasks as required.
• Provide relief switchboard/reception duties as required.

Essential Skills / qualifications:

• Confidence in speaking on the phone.
• Good written and verbal communication skills in English.
• Use of Excel to filter and export data.
• Maths and English C and above (or equivalent).
• Organised.
• Desire to support others.

Projects working on Retrofit Programmes.

Skills / qualifications Desired but Not Essential:

• Diary coordination.
• Appointment scheduling.

We offer a highly competitive package and this position has the potential for the right candidate to develop in the organisation and grow with us through ongoing training and development opportunities.

Benefits Package:

• Flexible working hours (choice of start and finish times based around a 7.25 hour working day, core hours between 10am-4.15pm).
• 36.25 hours per week.
• Hybrid working (potential to work from office and home).
• Medicash health plan (money back on your dental, optical, physio appointments and more).
• Life assurance cover (four times annual salary) for all colleagues.
• In-house mental health first aiders.
• Pay reviews twice a year.
• 25 days annual leave + bank holidays.
• Birthday leave.
• Buy/sell annual leave.
• Long-service leave.
• Scottish Widows pension and salary sacrifice (4.5% contribution matched).
• Professional development scheme.
• Sponsorship of professional fees.
• 2 paid corporate social responsibility days.

If you're ready to start a supportive administrative career, we'd love to hear from you. Apply today and become part of our journey!

Please apply with CV and covering letter detailing why you believe you are suitable for the role. Baily Garner LLP are an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity/paternity needs. We are committed to ensuring a fair and inclusive recruitment process. If you require any reasonable adjustments to be made at any stage, please let us know.