Print Specialist

Print Specialist

Department

Creative Services-BG-UK

Overview of Department

The Creative Services Department is responsible for the creation and delivery of a wide range of Baillie Gifford branded content across multiple communication channels. Its services to the Firm encompass Design, Artwork, Film & Photography, and Print.

The Print service operates from a dedicated, purpose-built facility within our Haymarket premises, providing a comprehensive in-house print offering to support the needs of the Firm. Its capabilities span a broad range of materials, from presentation and marketing collateral through to stationery and business cards.

The service encompasses all aspects of internal print production, including workflow coordination, equipment management, quality assurance and service delivery. It provides a responsive and flexible resource for colleagues across the Firm, combining specialist print knowledge with an understanding of Baillie Gifford's brand, requirements and working practices.

Purpose of Role

As Print Specialist, you'll take responsibility for the day-to-day delivery of the firm's internal print service, combining technical print expertise with a strong focus on quality and customer service.

Working within Creative Services, you'll manage and prioritise print requests, operate and maintain a range of specialist print and finishing equipment, and use your technical expertise to troubleshoot production and artwork issues. You'll work closely with colleagues across the firm, providing practical advice and ensuring print requirements are delivered accurately, efficiently and to a consistently high standard.

You'll initially work alongside our current Print Specialist as part of a handover, giving you the opportunity to build a detailed understanding of our equipment, workflows and internal requirements before taking full responsibility for the day-to-day running of the Print Room.

Responsibilities

Print Production and Technical Operations

• Manage the day-to-day delivery of the internal print service, prioritising requests and ensuring work is produced accurately, efficiently and to a consistently high standard.
• Operate a range of professional digital print and finishing equipment, including digital printers and presses, an industrial guillotine, business card production equipment and laminator.
• Maintain the performance and reliability of print equipment through scheduled maintenance, calibration, paper profiling and effective troubleshooting.
• Work with equipment manufacturers and service technicians to diagnose and resolve technical issues and minimise disruption to the print service.
• Use your pre-press expertise to troubleshoot problem files, manipulate and prepare PDF files for print, and make appropriate adjustments to achieve high-quality print output.

Workflow and Customer Service

• Manage and process print requests through the HighGear workflow system, prioritising work effectively and delivering requests within agreed timescales.
• Provide a responsive and helpful service to colleagues across the firm, keeping them informed of progress and communicating proactively where issues or changing priorities could affect delivery.
• Work closely with the wider Creative Services team to coordinate print workflow and identify any issues that could affect service delivery.
• Provide practical guidance on file preparation and digital print requirements, sharing your expertise with Creative Services colleagues and the wider business.
• Work with the wider Creative Services team to manage recurring and standard print requirements effectively.

Print Room Management and Safety

• Maintain a safe, organised and efficient Print Room environment.
• Produce and maintain COSHH assessments for substances used within the Print Room and ensure appropriate health and safety standards are followed.
• Identify and report health and safety concerns promptly, working with the appropriate colleagues to resolve them.
• Ensure the Print Room, equipment and materials are managed effectively to support reliable day-to-day service delivery.

What Success Looks Like

• High-quality print production: Print work is delivered accurately and consistently to a high professional standard, with technical and pre-press issues identified and resolved effectively.
• Reliable service delivery: Print requests are prioritised effectively and delivered within agreed timescales, with colleagues kept informed when requirements or circumstances change.
• Technical reliability: Print and finishing equipment is well maintained and calibrated, with issues diagnosed and resolved effectively to minimise disruption to the service.
• Trusted print expertise: Creative Services and colleagues across the firm benefit from knowledgeable, practical advice on print production and file preparation.
• Safe and well-managed operations: The Print Room is organised, appropriately maintained and operates as a safe and reliable working environment.

Your Knowledge and Ex