At a Glance
- Tasks: Provide technical support for hardware, software, and network systems in a dynamic environment.
- Company: Join an award-winning organisation with a global reach and a supportive team.
- Benefits: Enjoy a competitive salary, health care, pension fund, and annual bonuses.
- Other info: Immediate applications encouraged; excellent career growth opportunities await!
- Why this job: Gain hands-on experience with cutting-edge technology and enhance your IT skills.
- Qualifications: 3rd level education and experience in IT support, especially with Office 365 and Windows Server.
The predicted salary is between 33000 - 35000 £ per year.
My client has an excellent opportunity for an IT Support Engineer to join their busy and expanding in-house IT department that looks after all aspects of infrastructure support at their head office in the greater Cookstown area. You will facilitate the effective operation and daily support of the company network, systems, and processes throughout a multi-site environment.
On offer is an excellent base salary and benefits package, ongoing training, and skills advancement with certification/qualification allocations.
Job overview:
- To provide technical support for all PC hardware, software, and associated peripherals.
- To log support calls and document their outcome to facilitate the resolution of common queries.
- To install, configure, and maintain operating systems to agreed standards.
- To perform upgrades, new installations, and carry out routine procedures on site infrastructure.
- Troubleshooting system, server, and network problems and diagnosing and solving hardware and software faults.
What we're looking for:
- 3rd level education and a background within a similar IT Support environment.
- Office 365 Desktop Apps (Word, Excel, Outlook etc.)
- Experience of Office 365 administration including Exchange, OneDrive, Teams, and SharePoint.
- Experience of Windows Server including Active Directory, Group Policy, and VMWare.
- Good communication skills with excellent written and verbal abilities.
- Driver's license with (ideally) access to own vehicle due to site location and multi-site set-up.
This is a rare opening within an award-winning, locally renowned organisation with a global reach. Further details and job specifications will be provided upon receipt of an up-to-date and relevant CV. Immediate application is highly advisable as my client is wishing to shortlist and interview within the next 7 to 10 days.
Skills: IT Support, Technical Support, Office 365, Active Directory, Hardware Support, Software Support.
Benefits: Parking, Pension Fund, Medical Aid / Health Care, Group Life Assurance, Meal Allowance / Canteen, Annual Bonus / 13th Cheque.
Technical Support Engineer in Cookstown employer: Baillie Martin
Join a dynamic and award-winning organisation in the greater Cookstown area, where you will thrive in a supportive work culture that prioritises employee growth and development. With a competitive salary and an attractive benefits package including ongoing training, health care, and a pension fund, this role as a Technical Support Engineer offers you the chance to make a meaningful impact while working on exciting infrastructure projects in a multi-site environment.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer in Cookstown
✨Tip Number 1
Get your networking game on! Reach out to folks in the industry, attend local meetups or tech events, and connect with people on LinkedIn. You never know who might have a lead on that perfect Technical Support Engineer role.
✨Tip Number 2
Practice makes perfect! Brush up on your troubleshooting skills and be ready to demonstrate your knowledge of Office 365 and Windows Server during interviews. We recommend setting up a mock environment to test your skills and show off your expertise.
✨Tip Number 3
Don’t just apply anywhere—apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to grow with us in the IT support space.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in making you memorable. Reiterate your enthusiasm for the role and remind them why you’d be a great fit for their team.
We think you need these skills to ace Technical Support Engineer in Cookstown
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Support Engineer role. Highlight your experience with Office 365, Windows Server, and any relevant IT support roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your background makes you a great fit for our team. Keep it concise but engaging – we love a bit of personality!
Showcase Your Communication Skills:Since good communication is key in this role, make sure your written application reflects that. Use clear language and structure your thoughts well. We want to see that you can communicate effectively, even on paper!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your CV and cover letter!
How to prepare for a job interview at Baillie Martin
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Office 365, Windows Server, and troubleshooting techniques. Be ready to discuss specific experiences where you've solved hardware or software issues, as this will show your practical skills.
✨Show Off Your Communication Skills
Since good communication is key for this role, practice explaining complex technical concepts in simple terms. You might be asked to describe how you would assist a non-technical user, so think of examples where you've done this successfully.
✨Prepare for Scenario Questions
Expect scenario-based questions that test your problem-solving abilities. Think about past experiences where you had to troubleshoot a system or network issue and be ready to walk the interviewer through your thought process.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared about the company's IT infrastructure or upcoming projects. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
