At a Glance
- Tasks: Provide technical support for hardware, software, and network issues while logging and resolving queries.
- Company: Join a top 100 NI employer with a reputation for excellence and innovation.
- Benefits: Starting salary of £33k-£35k, ongoing training, and a great benefits package.
- Other info: Enjoy a supportive environment with opportunities for career growth and development.
- Why this job: Be part of an expanding IT team and work on exciting upgrade projects.
- Qualifications: 3rd level education and experience in IT support, especially with Office 365 and Windows Server.
The predicted salary is between 33000 - 35000 £ per year.
Greater Dungannon area (starting salary 33k-35k depending on experience)
Working Hours: 8.30am-5pm, Monday to Thursday, Lunch time Friday finish!
My client, a major top 100 NI employer, has an excellent opportunity for an IT Support Technician to join their small, busy and expanding IT dept that looks after all aspects of infrastructure support at their impressive HO in the greater Dungannon area. On offer is an excellent base salary and benefits package, ongoing training & skills advancement with certification/qualification allocations. As well as getting hands-on exposure to a number of new and ongoing upgrade projects, you will facilitate in the effective operation and daily support of the company network, systems and processes.
What we’re looking for:
- 3rd level education and a background within a similar IT Support environment.
- Office 365 Desktop App’s (Word, Excel, Outlook etc.)
- Experience of Office365 administration including Exchange, OneDrive, Teams and SharePoint
- Experience of Windows Server including active directory, group policy and VMWare
- Good communication required with excellent written and verbal skills.
- Driver’s license with (ideally) access to own vehicle due to site location.
Job overview:
- To provide technical support for all PC hardware, software and associated peripherals.
- To log support calls and document their outcome to facilitate the resolution of common queries.
- To install, configure and maintain operating systems to agreed standards.
- To perform upgrades, new installations and carry out routine procedures on site infrastructure.
- Troubleshooting system, server and network problems and diagnosing and solving hardware and software faults.
This is a rare opening within an award-winning, locally renowned organisation with funding in place for major future development...an exciting time to join the business!
Technical Support Engineer in Dungannon employer: BAILLIE MARTIN IT
Join a leading employer in the Greater Dungannon area, where you will be part of a dynamic IT department that values ongoing training and professional development. With a competitive salary, a supportive work culture, and the opportunity to engage in exciting upgrade projects, this role offers a meaningful career path in a company renowned for its commitment to employee growth and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer in Dungannon
✨Tip Number 1
Network, network, network! Reach out to your connections in the tech world, especially those who work in IT support. They might know about openings or can even refer you directly to hiring managers.
✨Tip Number 2
Prepare for interviews by brushing up on common technical questions related to Office 365 and Windows Server. We recommend practising with a friend or using online resources to get comfortable with your answers.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've tackled technical issues in the past. This will demonstrate your hands-on experience and ability to think on your feet.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Technical Support Engineer in Dungannon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Support Engineer role. Highlight your experience with Office 365, Windows Server, and any relevant IT support roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Keep it concise but engaging – we love a bit of personality!
Show Off Your Communication Skills:Since good communication is key in this role, make sure your written application reflects that. Use clear language, avoid jargon, and proofread for any typos. We appreciate attention to detail!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it’s super easy!
How to prepare for a job interview at BAILLIE MARTIN IT
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Office 365, Windows Server, and any other relevant tech. Be ready to discuss your experience with Exchange, OneDrive, and troubleshooting techniques. The more confident you are in your technical skills, the better you'll impress the interviewers.
✨Showcase Your Communication Skills
As a Technical Support Engineer, communication is key. Prepare to demonstrate how you've effectively communicated with users in the past. Think of examples where you resolved issues through clear explanations or guided someone through a technical process.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that test your problem-solving abilities. Practice answering questions like, 'How would you handle a user who can't access their email?' This will show your analytical thinking and ability to stay calm under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing projects, or training opportunities. This shows your genuine interest in the role and helps you gauge if the company is the right fit for you.
