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- Tasks: Lead a team to enhance visitor experiences and manage reception services.
- Company: Join Baillie Gifford, a firm committed to inclusivity and excellence.
- Benefits: Competitive salary, professional development, and a supportive work culture.
- Why this job: Be a key player in creating memorable experiences for visitors.
- Qualifications: Experience in managing reception services and strong leadership skills.
- Other info: Opportunity to grow in a dynamic environment with a focus on teamwork.
The predicted salary is between 36000 - 60000 £ per year.
The Visitor Experience Manager's role is to provide the Firm with professional, efficient, and cost-effective reception and visitor services. Responsible for managing the provision of reception and associated services and ensuring the development and progression of the team members, for which they are responsible.
Responsibilities
- Manage Team Operations, Recruitment and Performance Development.
- Set objectives, oversee daily reception operations, assess employee performance, identify training needs, recognise staff potential, and conduct 1‑1 check‑ins.
- Hold regular team meetings to communicate targets and standards.
- Prepare or present information to senior management detailing team performance, activity and plans when required.
- Develop and evolve client services, recommending and implementing regular adjustments.
- Provide final sign‑off for any catering, hospitality or event requests.
- Act as a positive ambassador for the business and promote Baillie Gifford’s shared beliefs.
- Use client insights and feedback to identify opportunities to improve service and visitor experience.
- Be the voice of our clients, owning the client journey to improve the visitor experience, feedback mechanisms and team performance.
- Streamline team processes and service delivery through technical systems and system enhancements.
- Act as a liaison point for the Visitor Experience area, participating in morning briefings and rotating as a ‘Duty Manager’.
Your Knowledge and Experience
- Previous experience managing reception/front‑of‑house services in a corporate environment or a 4/5‑star hotel (essential).
- Demonstrate adapting and improving ways of working through business understanding and insight analysis.
- Previous experience in a people‑management role (essential).
- Working knowledge of eptura, condeco or other room‑booking systems (preferred).
The Type of Candidate that We’re Looking For
We are looking for a Visitor Experience Manager who can inspire and motivate their team, retain a hands‑on approach to operations, and deliver the highest standards of customer service. A natural leader and communicator, you inspire and develop teams through strong, trust‑based relationships and passion for exceptional guest experiences and continuous improvement.
Critical Skills (not limited to)
- Nurture relationships
- Enabling others
Closing Date October 31, 2025. At Baillie Gifford we are committed to fostering an inclusive and respectful culture in which each of our colleagues can thrive and develop. We believe that our clients are best served by a diverse workforce with the experiences, ideas and perspectives that this brings.
Visitor Experience Manager in Edinburgh employer: Baillie Gifford
Contact Detail:
Baillie Gifford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Experience Manager in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Visitor Experience Manager role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. At Baillie Gifford, they value diversity and exceptional guest experiences, so be ready to share how your past experiences align with their mission and how you can contribute to their team.
✨Tip Number 3
Showcase your leadership skills during interviews. Talk about how you've inspired and developed teams in previous roles, and be sure to highlight any specific examples of improving visitor experiences or streamlining processes.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the team at Baillie Gifford.
We think you need these skills to ace Visitor Experience Manager in Edinburgh
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Visitor Experience Manager role. Highlight your previous experience in managing reception or front-of-house services, and don’t forget to showcase your people management skills. We want to see how you can inspire and motivate a team!
Showcase Your Leadership Skills: In your application, emphasise your ability to lead and develop teams. Share examples of how you've nurtured relationships and enabled others to succeed. We’re looking for someone who can create trust-based relationships and deliver exceptional guest experiences.
Demonstrate Your Client Focus: Use your application to illustrate how you’ve improved visitor experiences in the past. Mention any client insights or feedback mechanisms you've implemented. We love candidates who can be the voice of our clients and own the client journey!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Baillie Gifford!
How to prepare for a job interview at Baillie Gifford
✨Know Your Stuff
Before the interview, make sure you understand the role of a Visitor Experience Manager inside out. Familiarise yourself with the responsibilities listed in the job description and think about how your previous experience aligns with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
As a Visitor Experience Manager, you'll need to inspire and motivate your team. Prepare examples from your past where you've successfully managed a team or improved service delivery. Highlight your ability to nurture relationships and develop others, as this is key to the role.
✨Be Client-Centric
Demonstrate your understanding of the client journey and how you can enhance the visitor experience. Think of specific instances where you've used client feedback to improve services. This shows that you’re not just focused on operations but also on delivering exceptional customer service.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the company culture, or how they measure success in the Visitor Experience department. This not only shows your interest but also helps you gauge if the company is the right fit for you.
