At a Glance
- Tasks: Support Japanese clients and collaborate with the Japan Client Service Team in Edinburgh.
- Company: Join a diverse and inclusive team at Baillie Gifford.
- Benefits: Gain valuable experience, develop skills, and work in a supportive environment.
- Other info: Opportunities for professional growth and process improvement.
- Why this job: Make a real impact while using your language skills in a dynamic role.
- Qualifications: Native-level Japanese speaker with strong English communication skills.
The predicted salary is between 31500 - 38500 £ per year.
As a Client Service Associate, you will support the client service and business development activities of the Japan Client Service Team. This Edinburgh-based role sits within the International Business unit and involves close collaboration with colleagues across the firm, including regionally based team members. The role requires a native-level Japanese speaker, with strong written and verbal communication skills in both English and Japanese and the ability to convey information accurately.
Responsibilities
- Primary contact for operational servicing of Japanese clients within the Japan Client Service Team, providing extensive support for the team’s day-to-day activities, including regular tasks and ad hoc requests.
- Handle prospect and client information requests, including triaging the team mailbox, using internal systems to source relevant information, and drafting accurate and timely responses.
- Proactively take on additional responsibilities and support the delivery of new initiatives.
- Implement and refine processes and best practice to enhance the efficiency and quality of support provided across the Clients Department.
- Request client and marketing materials.
- Assist with translation of materials.
- Coordinate the production of reports.
- Assist with the coordination of external industry events (where required).
- Ensure consistency and best practice across team(s) in use of internal systems such as Exchange, Office 365, Salesforce and HighGear while working alongside internal teams to provide training on new functionality and to resolve data-related issues.
- Respond to operational queries.
Qualifications
- Possess, or be willing to study for, the IMC Certificate.
Your knowledge and experience
- A native-level Japanese speaker, with strong written and verbal communication skills in both English and Japanese (required).
- Good knowledge of Office 365 (required).
- Good foundational knowledge of investment management, with the ability to work with investment-related information and client queries (required).
The type of candidate that we're looking for
We are seeking candidates with strong communication and interpersonal skills, who can proactively engage with a diverse range of colleagues across the firm and build and manage effective working relationships. The ideal candidate will be able to prioritise their workload effectively, managing multiple projects and tasks, often to tight deadlines. A high level of accuracy and attention to detail is essential, together with a strong focus on execution and maintaining high standards of work. Candidates should also have experience of identifying and delivering process improvements and efficiencies.
Critical skills
- Nurture relationships.
Client Services Associate (Japanese speaker) employer: Baillie Gifford
Baillie Gifford is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the rapidly evolving field of digital assets and blockchain. With a strong commitment to employee growth, we provide ample opportunities for professional development and the chance to lead transformative projects in a supportive environment. Located in a vibrant city, our team enjoys a unique blend of flexibility and engagement, making it an ideal place for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Associate (Japanese speaker)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Baillie Gifford. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Baillie Gifford before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Services Associate (Japanese speaker)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Baillie Gifford:Your cover letter is your chance to shine! Tell us why you want to work at Baillie Gifford specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Baillie Gifford!
How to prepare for a job interview at Baillie Gifford
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
