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For Companies At a Glance
- Tasks: Build relationships with customers and provide coffee expertise across the UK.
- Company: Redemption Roasters is the world’s first prison-based coffee company, focused on social impact.
- Benefits: Enjoy free coffee, discounts, generous leave, and a vibrant work culture.
- Why this job: Join a passionate team making a difference through specialty coffee and community engagement.
- Qualifications: 1+ year in account management, strong coffee knowledge, and excellent communication skills required.
- Other info: Diversity is celebrated; we welcome applicants from all backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
Reports To: Senior Sales Manager
Hours: 45 hours per week (Monday to Friday)
Location: Redemption Roasters Headquarters, London
About Us
At Redemption Roasters, we do things differently. We are not just about great coffee – we are about second chances. As the world’s first prison-based coffee company, we believe coffee can be a force for good. We roast top-tier specialty coffee while training prison residents in barista and roasting skills to create real change.
Now, we are looking for an energetic, coffee-loving Sales and Account Manager to help grow our community of partners who share our passion for quality and impact.
What You Will Be Doing
- Be the face of Redemption Roasters, building strong relationships with our customers across London and the United Kingdom, ensuring they get the best from our coffee.
- Share your coffee expertise, providing technical support, training, and consultancy, both in our headquarters and on-site.
- Drive growth, helping existing wholesale clients elevate their coffee programmes while scouting out new partnerships.
- Provide hands-on support, assisting with equipment installations and troubleshooting issues professionally.
- Host engaging coffee experiences, from on-site training to cuppings and tastings that help our clients fall in love with our beans.
- Stay organised and proactive, using Copper CRM to keep track of site visits, client interactions, and key insights.
- Represent Redemption Roasters, attending industry events, tastings, and sales meetings to spread the word about what we do.
- Stay ahead of trends, keeping up with what is happening in the specialty coffee world and applying that knowledge to help our clients thrive.
- Be adaptable and willing to help, supporting the roastery team, assisting with production, and occasionally travelling across the United Kingdom and internationally.
What We Are Looking For
- A natural ‘people person’ with excellent interpersonal skills, able to build strong relationships.
- At least one year of experience in a similar account management role.
- Excellent written and verbal communication skills, able to engage with both baristas and business owners.
- A passion for specialty coffee, with strong knowledge of brewing techniques, cupping, and coffee extraction.
- A United Kingdom driving licence, enabling travel to client sites when required.
- Basic technical skills, including adjusting grinders, changing burrs, and replacing water filters.
- A strong commercial mindset, understanding both the craft and business of coffee.
- Highly organised and structured, able to manage time effectively.
- Self-motivated and energetic, taking initiative and enjoying working out in the field.
- A logical problem solver, able to troubleshoot issues efficiently and methodically.
- Always professional and presentable, representing Redemption Roasters to the highest standard.
If this sounds like the role for you, we would love to hear from you!
As a member of the Redemption Roasters team, you’ll receive:
- Free coffee and tea at all our shops
- 50% off food and 30% off retail coffee at all our shops
- Generous incremental annual leave allowance based on service length
- Option to purchase up to 3 additional annual leave days per year
- 1x Christmas and 1x Summer party
- 3 professional development days allowance per year
- Phone and laptop if applicable
- Passionate working environment and culture
- Employee Assistance Programme
- Cycle to Work Scheme
- Access to high street discounts available through BHN Extras
Redemption Roasters is an international and multicultural business with customers, suppliers, and employees from across the globe. Fostering diversity in the workplace is both right and good for business. Gender, belief, ethnicity, origins, disability, sexual orientation, marital status, age or history of incarceration doesn’t matter. If you perform, you’ll fit in, whoever you are.
We welcome applications from people with backgrounds traditionally underrepresented in the specialty coffee industry.
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Sales and Account Manager employer: Bailies Coffee Roasters
Contact Detail:
Bailies Coffee Roasters Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales and Account Manager
✨Tip Number 1
Familiarise yourself with Redemption Roasters' mission and values. Understanding their commitment to social impact through coffee will help you connect with the team and demonstrate your alignment with their goals during any conversations.
✨Tip Number 2
Network within the specialty coffee community. Attend local coffee events, tastings, or workshops to meet potential colleagues and clients. Building relationships in this space can give you an edge and show your genuine passion for coffee.
✨Tip Number 3
Brush up on your technical skills related to coffee equipment. Being able to discuss and troubleshoot common issues with grinders and brewing methods will showcase your expertise and readiness for the role.
✨Tip Number 4
Prepare to share your own experiences in account management. Think of specific examples where you've successfully built relationships or driven growth, as these stories will resonate well with the hiring team and highlight your suitability for the position.
We think you need these skills to ace Sales and Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales and account management, particularly in the coffee or food industry. Emphasise your interpersonal skills and any technical knowledge related to coffee brewing and equipment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for specialty coffee and your understanding of Redemption Roasters' mission. Mention specific experiences where you've built strong relationships with clients and how you can contribute to their growth.
Showcase Your Coffee Knowledge: In your application, demonstrate your expertise in coffee brewing techniques and your ability to provide training and consultancy. This could be through examples of past roles or projects where you’ve shared your knowledge with others.
Highlight Your Problem-Solving Skills: Include examples of how you've effectively solved problems in previous roles, especially in a customer-facing context. This will show your logical approach and ability to troubleshoot issues, which is crucial for the Sales and Account Manager position.
How to prepare for a job interview at Bailies Coffee Roasters
✨Show Your Passion for Coffee
Make sure to express your love for specialty coffee during the interview. Share your knowledge about brewing techniques and any personal experiences that highlight your enthusiasm for the craft. This will resonate well with Redemption Roasters' mission.
✨Demonstrate Relationship-Building Skills
As a Sales and Account Manager, building strong relationships is key. Prepare examples of how you've successfully managed client relationships in the past. Highlight your interpersonal skills and how you can connect with both baristas and business owners.
✨Be Ready to Discuss Problem-Solving
Expect questions about how you handle challenges. Prepare to discuss specific instances where you've effectively troubleshot issues or provided technical support. This will showcase your logical problem-solving abilities, which are crucial for the role.
✨Familiarise Yourself with Copper CRM
Since staying organised is important for this position, it would be beneficial to familiarise yourself with Copper CRM or similar tools. Be prepared to discuss how you manage client interactions and track insights, as this will demonstrate your organisational skills.
