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- Tasks: Engage clients with coffee training, support, tastings, and quality checks.
- Company: Scanomat leads in coffee machines, roasting award-winning coffee for over 50 years.
- Benefits: Enjoy competitive salary, 26 days leave, birthday off, and healthcare after a year.
- Why this job: Join a passionate team, grow your coffee skills, and work with innovative technology.
- Qualifications: A love for coffee, strong communication skills, and a customer-focused mindset are essential.
- Other info: This is a field-based role with opportunities for growth in a leading coffee company.
The predicted salary is between 30000 - 42000 £ per year.
Are you seriously passionate about coffee? Are you outgoing, energetic and want to deliver amazing customer service? Are you hands-on, a problem solver and have a can-do attitude? Here at Scanomat, we have been leading the way in coffee machines for over 50 years, and our iconic TopBrewer is at the forefront of all that we do. Not only do we make some of the most technologically advanced coffee machines in the industry, but we also roast all our own coffee in our award-winning roastery in Denmark. We are looking for people to join our team as we go through a period of expansion, and now is an exciting time to join. This role would suit a current barista looking to develop their coffee skills in a commercial environment. This is a junior/entry level role suited to a barista or coffee enthusiast, with scope for growth within a leading coffee company.
Salary: The starting salary will be above London Living Wage and dependent on experience.
The role: This is a field-based role which will mostly involve visiting client sites in central London but may also include the occasional travel further afield. We are looking for someone with a love of coffee and a passion for delivering amazing customer service. You will be organised, have strong communication skills and be able to prioritise your time and workload effectively. As a Coffee Ambassador, your role will be to personally support clients at their premises, to ensure their TopBrewer experience is always at its best. A background and passion for coffee is required, and an understanding of coffee machine equipment would be highly beneficial. Full training on our equipment and coffee range will be provided.
What You’ll Do:
- Training: Carrying out engaging and impactful training with our customers on their equipment. Helping them to understand and become familiar with their new machines, showing them how to carry out routine daily tasks and how to clean and maintain their equipment.
- Day 1 Support: You will bring the wow to “go-live” day. Getting a new coffee machine in the workplace is quite a big deal, and it will be your role to offer support and help users get the perfect drink on opening day.
- Coffee Tastings: As a Scanomat coffee ambassador you will be passionate about coffee and impart your coffee knowledge on our clients. Through your knowledge and interaction, you will help the customer choose the right coffee for their workplace and ensure it is tasting perfect every time.
- Quality Checks: Making sure our TopBrewers are delivering the perfect cup of coffee each time is critical to the overall journey. You will carry out quality audits on the machines to ensure they are pouring the perfect espresso or flat white. By using your technical knowledge, you will make adjustments and tweaks to make sure the machine is pouring optimum. You will make recommendations to the clients and provide additional support as required to ensure the customer journey is perfect.
- Service Calls: Following a thorough training routine, you will know our machines inside out. Selected service calls and easy fixes are well within the remit of the coffee ambassador and it will be part of your role to get the machines up and running if trouble strikes.
What We’re Looking For:
- Customer Focus: A customer-centric mindset with excellent communication skills to interact with customers and address their needs professionally.
- Coffee Passion: An unyielding passion for coffee, its origins, and the art of brewing the perfect cup.
- Time Management: Strong organisational skills to manage your schedule efficiently and ensure timely response to customer requests.
- Team Player: A collaborative attitude, willing to work closely with teammates to achieve our common goals.
- Computer literate: Ability to complete all relevant paperwork and documentation.
- Flexible approach: Self-motivated with a flexible approach to work, location and hours.
Why Join Us:
- Competitive Salary & Benefits: We value your talent, offering a competitive salary and benefits package above London Living Wage, including 26 days annual leave plus UK bank holidays, additional day off for your birthday, optional volunteer day off, Company bonus scheme, Scanomat pension scheme, healthcare after one year of service & life assurance.
- Professional Growth: Access to continuous learning and development opportunities to enhance your skills and expertise.
- Innovative Environment: Work with cutting-edge coffee technology and be at the forefront of the industry.
- Team Spirit: Join a close-knit team that celebrates achievements together and supports one another.
London Coffee Specialist/Ambassador employer: Bailies Coffee Roasters
Contact Detail:
Bailies Coffee Roasters Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land London Coffee Specialist/Ambassador
✨Tip Number 1
Show your passion for coffee! When you meet potential employers or network with industry professionals, share your coffee journey and experiences. This will demonstrate your enthusiasm and commitment to the role.
✨Tip Number 2
Familiarise yourself with Scanomat's TopBrewer and other coffee machines. Understanding the technology behind the products will not only impress during interviews but also help you stand out as a knowledgeable candidate.
✨Tip Number 3
Practice your customer service skills. Since this role heavily focuses on delivering exceptional service, consider volunteering or taking part-time roles that allow you to interact with customers and hone your communication abilities.
✨Tip Number 4
Network within the coffee community. Attend local coffee events, workshops, or tastings to meet like-minded individuals and industry professionals. Building connections can lead to valuable insights and job opportunities.
We think you need these skills to ace London Coffee Specialist/Ambassador
Some tips for your application 🫡
Show Your Passion for Coffee: In your application, make sure to express your genuine love for coffee. Share any relevant experiences, such as working as a barista or participating in coffee-related events, to demonstrate your enthusiasm and knowledge about the beverage.
Highlight Customer Service Skills: Since this role focuses on delivering amazing customer service, emphasise your experience in customer-facing roles. Provide examples of how you've successfully interacted with customers and resolved their issues, showcasing your communication skills.
Tailor Your CV: Customise your CV to align with the job description. Highlight any relevant skills, such as time management and teamwork, and ensure that your experience reflects the qualities Scanomat is looking for in a Coffee Ambassador.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your excitement about the opportunity to work with Scanomat. Mention specific aspects of the company and the role that appeal to you, showing that you've done your research.
How to prepare for a job interview at Bailies Coffee Roasters
✨Show Your Coffee Passion
Make sure to express your genuine love for coffee during the interview. Share your experiences, favourite brewing methods, or even your go-to coffee beans. This will demonstrate that you are not just looking for a job, but that you truly care about the craft.
✨Prepare for Customer Scenarios
Since this role involves delivering exceptional customer service, think of examples where you've successfully handled customer interactions in the past. Be ready to discuss how you would approach training clients on their new machines or resolving any issues they might face.
✨Demonstrate Your Organisational Skills
As time management is crucial for this position, come prepared with examples of how you've effectively managed your time in previous roles. Discuss how you prioritise tasks and ensure timely responses to customer requests.
✨Ask Insightful Questions
At the end of the interview, don't hesitate to ask questions about the company culture, training processes, or the types of coffee they roast. This shows your interest in the role and helps you gauge if it's the right fit for you.
