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For Companies At a Glance
- Tasks: Ensure espresso machines run perfectly while delivering top-notch customer service.
- Company: Join Ozone, a leader in sustainable coffee production and enjoyment.
- Benefits: Enjoy free coffee, gym membership, flexible hours, and competitive pay.
- Why this job: Be part of a passionate team making a positive impact in the coffee world.
- Qualifications: Technical knowledge of espresso machines and excellent customer service skills required.
- Other info: Work outside regular hours with opportunities for time back or overtime.
The predicted salary is between 30000 - 42000 £ per year.
JOIN THE ULTIMATE COFFEE HOSTS At OCRI our purpose is to lead enduring change in the way coffee is valued, grown, produced, and enjoyed, sustainably for the future. All team members, regardless of their role, seniority, location or department, play a key part in achieving that.
THE OPPORTUNITY As an Espresso Machine Technician, your primary responsibility will be to ensure the optimal performance and functionality of espresso machines for our valued customers. Beyond technical expertise, this role places a strong emphasis on delivering exceptional customer service to enhance client satisfaction and loyalty.
Join our team as an Espresso Machine Technician and be the key player in ensuring that our customers enjoy the perfect cup of espresso every time. Your technical expertise combined with a commitment to exceptional customer service will make you an invaluable member of our organisation.
CORE RESPONSIBILITIES
Conduct preventative and reactive maintenance on multiple brands of coffee equipment, primarily La Marzocco and Victoria Arduino espresso machines and Mahlkonig grinders. Also maintain and repair other coffee-ancillary equipment such as hot water boilers and brewers.
Good knowledge of the inner workings of café equipment including espresso machines, grinders, boilers and brewers.
Diagnose and troubleshoot technical issues to come to the best solution, with customer satisfaction being paramount.
Maintain accurate records of services and repairs performed.
Engage with customers in a friendly and professional manner, clearly explaining technical issues and proposed solutions.
Managing time efficiently to ensure jobs are done on time and promptly.
Job will often be completed outside of regular office hours (9am – 5pm), where you will have the opportunity to take time back in lieu or overtime available.
Provide tips for extending the lifespan of espresso machines to customers through proper cleaning and care. Report issues or customer concerns through the Customer Care Manager or Senior Technician, ensuring the Account Manager is looped in, as required.
WHAT’S IN IT FOR YOU?
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Free Coffee (obviously)
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Half Price restaurant and Café discount
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Competitive Wage
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Free Gym Membership*
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Cycle to Work Scheme*
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6 weeks fully paid parental leave, for both Ozone employed parents
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Flexible Working Opportunities*
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9 Day fortnight*
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Loyalty leave after 1 year of service
WHAT EVERY OZONE EMPLOYEE CAN EXPECT
// BE PART OF AN EVOLVING COFFEE JOURNEY Every person at Ozone plays a defining role in enhancing the coffee world for everyone.
// MEET LIKE MINDED PEOPLE Our people are the beating heart of our culture. Driven yet humble – nobody is too big to do the small stuff.
// BELONG AND THRIVE We pride ourselves in creating a growth environment, without the politics and layers of hierarchy.
// WORK FOR A BRAND THAT DOES GOOD We want to make our employees proud. Through the relationships we build and the progressive actions we take – Our B-Corp status is just the start.
Ozone offers a competitive wage, casual work environment, a diverse and inclusive culture, with a supportive atmosphere for professional development.
If you want to experience true hospitality as a person within it. JOIN THE ULTIMATE COFFEE HOSTS
Full details of the role are available on application.
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Espresso Machine Technician employer: Bailies Coffee Roasters
Contact Detail:
Bailies Coffee Roasters Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Espresso Machine Technician
✨Tip Number 1
Familiarise yourself with the specific brands mentioned in the job description, like La Marzocco and Victoria Arduino. Understanding their unique features and common issues will give you an edge during interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully resolved customer issues in the past. This role emphasises client satisfaction, so demonstrating your ability to communicate effectively is key.
✨Tip Number 3
Network with professionals in the coffee industry, especially those who work with espresso machines. Attend coffee events or workshops to meet potential colleagues and learn more about the latest trends and technologies.
✨Tip Number 4
Be prepared to discuss preventative maintenance techniques and tips for extending the lifespan of espresso machines. This shows your proactive approach and commitment to quality service, which aligns with the company's values.
We think you need these skills to ace Espresso Machine Technician
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Espresso Machine Technician. Familiarise yourself with the types of equipment you'll be working on, such as La Marzocco and Victoria Arduino espresso machines.
Tailor Your CV: Highlight your technical skills and experience related to coffee equipment maintenance and customer service. Be specific about any previous roles that involved troubleshooting or repairing espresso machines and other café equipment.
Craft a Compelling Cover Letter: In your cover letter, express your passion for coffee and customer service. Mention how your skills align with the company's mission to enhance the coffee experience and your commitment to delivering exceptional service.
Showcase Your Customer Service Skills: Since customer satisfaction is key in this role, provide examples in your application of how you've successfully engaged with customers in the past. Highlight any experiences where you resolved issues or provided valuable advice.
How to prepare for a job interview at Bailies Coffee Roasters
✨Show Your Technical Knowledge
Be prepared to discuss your experience with espresso machines, particularly La Marzocco and Victoria Arduino models. Highlight any specific repairs or maintenance tasks you've performed, as this will demonstrate your technical expertise.
✨Emphasise Customer Service Skills
Since the role requires exceptional customer service, think of examples where you've successfully engaged with customers. Be ready to explain how you would communicate technical issues and solutions in a friendly and professional manner.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss how you approach diagnosing and troubleshooting technical issues. Share specific instances where you've resolved problems efficiently, ensuring customer satisfaction was maintained.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the company and the role. Inquire about their approach to sustainability in coffee production or how they support employee development, which aligns with their values.
