Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead customer service teams and ensure exceptional customer experiences.
- Company: Join a forward-thinking company that values community and innovation.
- Benefits: Competitive salary, enhanced pension, life assurance, and generous holiday entitlement.
- Other info: Dynamic role with opportunities for professional development and collaboration.
- Why this job: Make a real impact on customer satisfaction and business growth.
- Qualifications: Experience in retail, complaint handling, and team leadership required.
The predicted salary is between 30000 - 40000 £ per year.
Day-to-day supervisory responsibility for the leadership of the Customer Service, aftercare and repairs departments, by assisting the Head of Customer Experience in delivering on the departmental and company strategy requirements through operational efficiency whilst delivering KPI measures across the Customer Service and Repair Teams, through training and coaching.
Primary responsibility for our Customer Service Manager is to ensure that customers' expectations are met and where possible exceeded. You will manage stakeholder relationships to align with the business goals and travel to retailer sites and events as required. By focusing on customer satisfaction, you'll contribute to the growth and success of the business and wider organisation.
Manage three direct reports, the Customer Relationship Partner Team Leads and Repairs Team Lead.
- Experience of supporting colleagues in previous or current role.
- Experience of working in a retail environment with a high volume of SKUs.
- Experience of complaint handling.
- Experience of CRM implementation.
- Effective communication skills and able to present ideas to senior stakeholders.
- Strong organisational skills and ability to manage and lead multiple projects.
- Pro-active "can do" approach which embeds a positive and results-driven culture within the team.
- Experience of devising training plans and coaching techniques.
- Adherence to all health and safety procedures.
We Pass It On With Pride: Take action to avoid repeated mistakes. Seek "right 1 time" on all completed work. Share the knowledge through improved processes and ways of working. Share updates and processes quickly by embracing learning styles and behaviours.
We Look Ahead: Create a proactive environment, forward-thinking attitude. Seek feedback to ensure standards are maintained and improvements are made. Create and implement SOPs in line with CX 2026 objectives.
We Roll up our Sleeves: Have a "can do" attitude to the workload. Lead from the front with innovations and improved methodologies. Listen to our customer and find the answers.
We are One Community: Respect each other and be kind. Ask "How can I help to support the team." Drive 1 Point resolution for our partners and customers. Cross collaboration with other departments.
Benefits: All positions at Bailey attract excellent benefits including competitive salaries (with entry-level hourly rates above the Real Living Wage), enhanced Company Pension Scheme, life assurance cover from day 1 of employment, salary exchange Cycle to Work scheme, financial support through salary advance and travel loan schemes, and excellent holiday entitlement (25 days a year plus).
Customer Relationship Manager in Almondsbury employer: Bailey of Bristol
Contact Detail:
Bailey of Bristol Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Manager in Almondsbury
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential employers on LinkedIn. We can’t stress enough how important it is to build those relationships; you never know who might help you land that Customer Relationship Manager role!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their customer service philosophy and think about how your experience aligns with their goals. We want you to walk in feeling confident and ready to show them why you’re the perfect fit!
✨Tip Number 3
Practice your communication skills! As a Customer Relationship Manager, you’ll need to present ideas clearly to stakeholders. Grab a friend or family member and do some mock interviews. We believe that practice makes perfect, so don’t skip this step!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and take the initiative to connect directly with us!
We think you need these skills to ace Customer Relationship Manager in Almondsbury
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer service and relationship management. We want to see how your skills align with our goals, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills: Since effective communication is key for this role, use your application to demonstrate your ability to convey ideas clearly. Whether it’s through your writing style or the way you present your experiences, let us see that you can engage with stakeholders effectively.
Highlight Your Proactive Approach: We love a 'can do' attitude! In your application, share examples of how you've taken initiative in previous roles. This could be anything from leading a project to implementing new processes that improved customer satisfaction.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our community at StudySmarter!
How to prepare for a job interview at Bailey of Bristol
✨Know Your Customer Service Inside Out
Make sure you understand the ins and outs of customer service, especially in a retail environment. Brush up on your knowledge of KPIs and how they relate to customer satisfaction. Be ready to discuss specific examples of how you've exceeded customer expectations in previous roles.
✨Showcase Your Leadership Skills
As a Customer Relationship Manager, you'll be leading teams. Prepare to share your experiences in managing direct reports and how you've successfully trained and coached colleagues. Highlight any innovative methods you've used to improve team performance and morale.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like handling complaints or managing stakeholder relationships. Think of examples where you've turned a negative experience into a positive outcome. This will show your problem-solving skills and proactive approach.
✨Demonstrate Your Communication Skills
Effective communication is key in this role. Practice articulating your ideas clearly and confidently, especially when discussing how you would present to senior stakeholders. Use examples from your past to illustrate your ability to convey complex information simply and effectively.