At a Glance
- Tasks: Assist patients, manage appointments, and handle administrative duties in a busy GP surgery.
- Company: Baildon Medical Practice, a friendly and high-performing healthcare provider.
- Benefits: Competitive salary and supportive training environment.
- Other info: Join a diverse team dedicated to providing high-quality, patient-centred care.
- Why this job: Be the first point of contact for patients and make a real difference in their healthcare experience.
- Qualifications: GCSEs in English and Maths, IT skills, and experience in a fast-paced environment.
The predicted salary is between 20000 - 25000 £ per year.
Baildon Medical Practice is a friendly, high performing Practice with over 10,000 patients. We are recruiting for a Care Co-ordinator / Receptionist to join our busy team working 25 hours per week. Working hours are 5 days a week, Monday to Friday, between 8:00am and 6:00pm and will be based on a rota of covering morning and afternoon shifts. Duties will include reception and administration. Salary and benefits to be discussed at interview.
Main duties of the job
- Patient Interaction: Greet and assist patients in accessing appropriate services or healthcare professionals in a courteous and efficient manner. Handle patient enquiries and provide information about services.
- Appointment Management: Book, modify, and cancel patient appointments using electronic systems. Ensure that patients are informed about their appointments and any necessary procedures.
- Administrative Duties: Undertake a variety of administrative tasks, including patient registration, processing information (both electronic and hard copy), and managing patient records. Maintain confidentiality and adhere to data protection regulations.
- Communication: Act as a central point of contact for patients, liaising with clinical staff, external agencies, and other healthcare providers. Ensure effective communication within the multidisciplinary team.
- Reception Duties: Maintain a tidy and organised reception area, manage the flow of patients, and ensure that all necessary forms and information are readily available. Handle telephone enquiries promptly and courteously ensuring high standards of service delivery and patient care.
- Training and Support: Keep up to date with mandatory training modules. Support the practice management team in various tasks as required.
About us
Baildon Medical Practice is a friendly, high performing Practice with over 9,500 patients. There are 6 GP partners, 4 Salaried GPs, Nursing, Administration, Reception and Management Team. We aim to provide professional, accessible, high quality, traditional family oriented, comprehensive healthcare. Our staff should be patient-centred, respectful, and approachable. We aim to build and maintain a staff base that is diverse, well-trained, and competent.
Job responsibilities
A GP receptionist plays a crucial role in patient care, managing front-line services, and ensuring smooth operations within a GP surgery. Please refer to the main duties role section - this outlines the essential functions and expectations for a GP receptionist, highlighting the importance of this role in delivering effective healthcare services. The role involves working in a busy GP surgery, where the receptionist is the first point of contact for patients.
Person Specification
- Qualifications: GCSE grade A to C in English and Maths
- Experience in a fast paced environment
- Experience of speaking to patients/service users/customers
- Experience of using IT systems
- Experience of working in a GP Surgery
- Familiarity with medical software system (SystmOne) and general office software is required.
- Numeracy Skills
- Verbal communication skills ability to deal with people in person and on the telephone
- Verbal reasoning skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Care Co-ordinator / Receptionist Vacancy employer: Baildon Medical Practice
Baildon Medical Practice is an excellent employer that prioritises a friendly and supportive work environment, making it an ideal place for those looking to contribute to patient care in a meaningful way. With a commitment to professional development and a diverse team, employees benefit from ongoing training opportunities and a collaborative culture that values respect and approachability. Located in a busy GP surgery, the role of Care Co-ordinator / Receptionist offers a chance to make a real difference in the community while enjoying a stable work-life balance with flexible hours.
StudySmarter Expert Advice🤫
We think this is how you could land Care Co-ordinator / Receptionist Vacancy
✨Tip Number 1
Get to know the practice! Research Baildon Medical Practice and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to patient interaction and administrative duties. Role-play with a friend or family member to boost your confidence and refine your responses.
✨Tip Number 3
Show off your skills! Bring examples of how you've handled busy environments or dealt with patient enquiries in the past. Real-life stories can make a big impact and demonstrate your capability to thrive in a fast-paced setting.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email expressing your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Care Co-ordinator / Receptionist Vacancy
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Care Co-ordinator / Receptionist role. Highlight your experience in patient interaction and administrative duties, as these are key to what we’re looking for at Baildon Medical Practice.
Showcase Your Communication Skills:Since you'll be the first point of contact for patients, it's essential to demonstrate your verbal communication skills. Use examples from your past experiences where you’ve effectively handled enquiries or managed patient interactions.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforwardness, so avoid fluff and focus on your relevant skills and experiences that align with the job description.
Apply Through Our Website:We encourage you to apply directly through our website. This way, you can ensure your application reaches us quickly and securely, and you’ll have access to any updates regarding your application status.
How to prepare for a job interview at Baildon Medical Practice
✨Know the Practice Inside Out
Before your interview, take some time to research Baildon Medical Practice. Familiarise yourself with their values, services, and any recent news. This will not only show your genuine interest but also help you tailor your answers to align with their mission.
✨Showcase Your Communication Skills
As a Care Co-ordinator / Receptionist, communication is key. Prepare examples of how you've effectively interacted with patients or customers in the past. Highlight your ability to handle enquiries and provide information clearly and courteously.
✨Demonstrate Your IT Proficiency
Since the role involves using electronic systems for appointment management, be ready to discuss your experience with IT systems, especially SystmOne if you have it. You might even want to mention any specific software skills that could be beneficial in this role.
✨Prepare for Scenario Questions
Expect questions that assess how you'd handle specific situations, like managing a busy reception area or dealing with a difficult patient. Think through potential scenarios and how you would respond, focusing on maintaining professionalism and patient care.
