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For Companies At a Glance
- Tasks: Provide first-line IT support and assist with hardware/software configurations.
- Company: Join Bagnalls, a 150-year-old leader in painting and decorating services.
- Benefits: Enjoy full training, mentorship, and a competitive salary in a supportive environment.
- Why this job: Kickstart your IT career with hands-on experience and opportunities for further qualifications.
- Qualifications: Strong interest in IT, excellent communication skills, and GCSE Maths & English Level 4 or equivalent.
- Other info: This is an apprenticeship role based in Ellesmere Port.
Kickstart Your IT Career with Bagnalls!
Location: Ellesmere Port
Are you passionate about IT and looking for an exciting opportunity to build your career in a supportive, dynamic environment? Bagnalls, with over 150 years of industry expertise, is looking for a motivated and enthusiastic IT Support Technician Apprentice to join our friendly and supportive team based at our North West Office in Ellesmere Port.
About Us:
At Bagnalls, we have been perfecting the art of painting and decorating for over 150 years. Now, we are expanding our team and looking for talented individuals to join us in providing outstanding service nationwide.
Why Work for Bagnalls?
The Role:
As an IT Support Technician Apprentice, you'll have the chance to gain hands-on experience while working alongside industry professionals. You'll be responsible for providing first-line IT support, assisting with hardware and software configurations, and ensuring smooth IT operations across the business. As part of your apprenticeship, you'll undertake an Information Communications Technical Level 3 course, with full training and support provided.
Your Responsibilities:
- IT Support
- Provide first-line IT support and escalate issues when necessary
- Monitor, prioritise, and log support tickets
- Offer remote assistance to users when required
- Handle hardware faults and provide solutions
- Hardware Support
- Set up and configure loan equipment, desk phones, smartphones, printers, and other ICT devices
- Manage asset tracking for all hardware across the business
- Software Support
- Ensure the smooth operation of Microsoft 365 and other business-critical software
- Support additional software as required by the business
- Branch Support
- Install and troubleshoot new equipment at branches
- Resolve branch IT issues remotely or on-site
- ICT Projects & Documentation
- Assist with ICT projects across the business
- Maintain up-to-date IT documentation
What We're Looking For:
We're looking for a dedicated and eager-to-learn individual who is excited about starting a career in IT. The ideal candidate will have:
- A strong interest in IT and technology
- Excellent communication skills
- A positive attitude with a proactive approach to learning
- The ability to work effectively as part of a team
- A Level 4 or equivalent in GCSE Maths & English
What We Offer:
- Full training and support through a Level 3 apprenticeship
- Mentorship from experienced professionals
- A supportive and inclusive work environment
- Opportunities for further qualifications after completing the apprenticeship
- Competitive salary and benefits package
Ready to begin your IT career with Bagnalls? If you're ready to take the first step towards an exciting future in IT, we want to hear from you! To apply, please send your CV and a cover letter outlining why you'd be a perfect fit for the role. We're excited to see what you can bring to the team!
IT Support Technician - Apprenticeship in Ellesmere Port employer: Bagnalls
Contact Detail:
Bagnalls Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician - Apprenticeship in Ellesmere Port
✨Tip Number 1
Familiarise yourself with common IT support tools and software, especially Microsoft 365, as this is crucial for the role. Being able to demonstrate your knowledge of these tools during an interview can set you apart from other candidates.
✨Tip Number 2
Showcase your enthusiasm for IT by engaging in relevant online communities or forums. This not only helps you learn but also allows you to network with professionals in the field, which could lead to valuable connections.
✨Tip Number 3
Prepare for potential technical questions by practising troubleshooting scenarios. Being able to think on your feet and demonstrate problem-solving skills will impress interviewers and show that you're ready for the challenges of the role.
✨Tip Number 4
Research Bagnalls and their history in the industry. Understanding their values and what they look for in a candidate will help you tailor your approach and show genuine interest in becoming part of their team.
We think you need these skills to ace IT Support Technician - Apprenticeship in Ellesmere Port
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences related to IT support. Emphasise any previous experience with hardware or software, even if it's from personal projects or studies.
Craft a Compelling Cover Letter: In your cover letter, express your passion for IT and why you want to join Bagnalls specifically. Mention how your skills align with the responsibilities of the IT Support Technician Apprentice role.
Showcase Your Communication Skills: Since excellent communication is key for this role, ensure your application reflects your ability to convey information clearly. Use concise language and structure your documents well.
Highlight Your Teamwork Ability: Bagnalls values teamwork, so include examples in your application that demonstrate your ability to work effectively as part of a team. This could be from school projects, group activities, or previous jobs.
How to prepare for a job interview at Bagnalls
✨Show Your Passion for IT
Make sure to express your enthusiasm for technology during the interview. Share any personal projects or experiences that highlight your interest in IT, as this will demonstrate your commitment to the field.
✨Prepare for Technical Questions
Expect questions related to IT support and troubleshooting. Brush up on common issues and solutions, especially regarding hardware and software configurations, as well as Microsoft 365, to show you’re ready for the role.
✨Demonstrate Communication Skills
Since the role involves providing support to users, effective communication is key. Practice explaining technical concepts in simple terms, and be prepared to discuss how you would handle user queries or issues.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company culture, team dynamics, or specific IT projects at Bagnalls. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
