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For Companies At a Glance
- Tasks: Support the operational team with admin tasks and ensure top-notch customer service.
- Company: Join a dynamic company focused on delivering excellent service.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive work environment.
- Other info: Perfect for those looking to kickstart their career in a fast-paced setting.
- Why this job: Be the vital link between customers and drivers, making a real difference every day.
- Qualifications: Customer service experience and strong communication skills are a must.
The predicted salary is between 24000 - 30000 £ per year.
About the Role
This role supports the operational team across a wide range of administrative and operational activities. You will be responsible for maintaining accurate data records, coordinating effectively between customers and drivers, and ensuring a consistently high standard of customer service.
Key Accountabilities
- Act as a key point of contact between operational teams, ensuring systems are consistently updated and accurate
- Build and maintain strong, positive relationships with customers
- Manage and coordinate day to day administrative activities within the department
- Investigate and resolve invoice queries and investigate any credit requests
- Ensure all data input is accurate and completed in a timely manner
- Ensure all end of the week checks are completed prior to the monthly invoice run
Main Tasks and Activities
- Resolve customer missed collections promptly and efficiently
- Handle all customer invoice queries in a timely manner
- Ensure that all IT systems are effectively utilised and all data input is accurately recorded
- Record all gains and losses on the depot progress spreadsheet
- Ensure your emails are managed, dealt with and filed away in a timely manner
- Ensure Helpdesks are clear or in progress at the end of each day
- Update reception with any relevant service issues i.e. vehicle breakdowns
- Keep key accounts updated with service issues for their specific customers
- Ensure all missed customers are contacted with reason for missed collection and confirm their rescheduled day
- Ensure all routes are in order and report non compliance by drivers to the Service Administrator
- Ensure delivery and collection tickets are managed daily, keeping customers updated of their delivery date and first collection date
Experience and Skills
- Experience of working within a customer service setting
- Excellent communication skills
- Competent in the use of Microsoft applications
- Able to work on own initiative
Service Administrator employer: Bagnall & Morris (Waste Services) Ltd
Contact Detail:
Bagnall & Morris (Waste Services) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on showcasing your customer service experience and how you handle administrative tasks.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can set you apart from other candidates. Mention something specific from your conversation to remind them of your great fit for the role.
✨Tip Number 4
Apply through our website! We love seeing applications directly from our site, and it shows you're genuinely interested in joining our team. Plus, it makes it easier for us to keep track of your application!
We think you need these skills to ace Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and administrative roles. We want to see how your skills match the key accountabilities listed in the job description, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Service Administrator role. We love seeing enthusiasm and a genuine interest in the position, so let your personality come through.
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Keep your language clear and concise, and double-check for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your materials!
How to prepare for a job interview at Bagnall & Morris (Waste Services) Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Administrator role. Familiarise yourself with the key accountabilities and main tasks listed in the job description. This will help you demonstrate how your skills and experiences align with what they’re looking for.
✨Showcase Your Customer Service Skills
Since this role heavily involves customer interaction, be ready to share specific examples of how you've successfully handled customer queries or resolved issues in the past. Highlight your communication skills and ability to build strong relationships, as these are crucial for the position.
✨Demonstrate Your Organisational Skills
The job requires managing various administrative activities, so come prepared to discuss how you stay organised. You might want to mention any tools or methods you use to keep track of tasks and ensure timely completion, especially when it comes to data input and invoice management.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the systems they use, or how they measure success in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.