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- Tasks: Support national customers with service enquiries, bookings, and account management.
- Company: Join a dynamic team in a fast-paced operations environment.
- Benefits: Gain valuable experience, training, and career growth opportunities.
- Other info: Full training provided; no waste industry experience needed.
- Why this job: Perfect for problem solvers who thrive in busy settings and love helping others.
- Qualifications: Strong communication skills and a customer-focused attitude are essential.
The predicted salary is between 30000 - 40000 ÂŁ per year.
As a Nationals Operations Coordinator, you will play a key role in supporting national customers with service enquiries, bookings, new orders, supplier coordination and day‑to‑day account support. This is a busy, fast‑paced role where accuracy, organisation and communication are essential.
You will manage multiple tasks at any one time, working across shared mailboxes, CRM systems, customer portals and phone enquiries to ensure customers receive a professional, timely and reliable service. You will be responsible for ensuring enquiries are logged, investigated and resolved correctly, while keeping internal stakeholders, customers and suppliers updated. This role is ideal for someone who enjoys problem solving, working at pace and taking ownership of customer queries through to completion.
What You’ll Be Doing
- Proactively manage enquiries from a fast‑paced shared mailbox, CRM system and customer portals
- Handle incoming calls professionally and efficiently
- Ensure all customer enquiries are accurately recorded, investigated and managed in line with the company’s 'right first time' approach
- Resolve service‑related enquiries through to conclusion, ensuring a positive customer journey
- De‑escalate customer complaints and work to resolve issues in a way that supports customer retention
- Ensure all IT systems are used correctly and all customer and service data is accurately recorded
- Schedule waste collections with subcontractors across trade waste, hazardous waste, confidential waste and bulk clearances
- Liaise with third‑party suppliers and obtain quotations where required
- Maintain accurate records of supplier quotes, bookings, updates and customer communications
- Investigate customer and subcontractor invoice queries
- Complete and prepare Waste Transfer Notes where required
- Keep customers, suppliers and internal stakeholders updated in a timely and professional manner
- Support the wider team with any other reasonable tasks as required
About You
We’re looking for someone who is organised, customer‑focused and comfortable working in a busy office environment. You will need strong attention to detail, the ability to prioritise your workload and the confidence to communicate clearly with customers, suppliers and colleagues. Previous experience in the waste industry would be beneficial, but it is not essential as full in‑house training will be provided.
What We’re Looking For
- Previous experience working in a busy office, customer service or administrative environment
- Excellent verbal and written communication skills
- Strong customer service skills and a professional approach
- The ability to multitask and prioritise effectively
- Good attention to detail and accuracy when updating systems
- Confidence using Outlook
- Working knowledge of Microsoft Word and Excel
- A practical, solution‑focused approach to problem solving
- The ability to stay calm and professional when handling complaints or urgent queries
- A team‑focused attitude and willingness to support colleagues when needed
This is a great opportunity for someone looking to build their career as a Nationals Operations Coordinator in a busy, customer‑focused operations team.
National Operations Coordinator employer: Bagnall & Morris (Waste Services) Ltd
Contact Detail:
Bagnall & Morris (Waste Services) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land National Operations Coordinator
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Be proactive during interviews! Prepare questions that show your enthusiasm for the role and the company. This not only demonstrates your interest but also helps you assess if the job is the right fit for you.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it shows that you’re keen on the opportunity and appreciate their time.
We think you need these skills to ace National Operations Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Nationals Operations Coordinator role. Highlight your customer service experience and any relevant administrative skills to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your problem-solving skills can contribute to our team. Keep it concise but engaging!
Showcase Your Communication Skills: Since communication is key in this role, make sure your written application is clear and professional. Pay attention to grammar and spelling – we love detail-oriented candidates!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Bagnall & Morris (Waste Services) Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Nationals Operations Coordinator. Familiarise yourself with the key tasks mentioned in the job description, like managing enquiries and liaising with suppliers. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
Since this role requires strong organisational abilities, be prepared to discuss how you've successfully managed multiple tasks in previous positions. Share specific examples of how you prioritised your workload and maintained accuracy under pressure. This will highlight your suitability for the fast-paced environment.
✨Demonstrate Your Customer Service Approach
Customer service is at the heart of this role, so think about how you can convey your customer-focused attitude during the interview. Prepare to share instances where you resolved complaints or enhanced the customer experience. This will illustrate your problem-solving skills and ability to maintain professionalism.
✨Familiarise Yourself with Relevant IT Systems
As you'll be using CRM systems and other IT tools, it’s a good idea to brush up on your knowledge of these platforms. If you have experience with similar systems, mention it during the interview. If not, express your willingness to learn and adapt quickly, as this shows your proactive approach.