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For Companies At a Glance
- Tasks: Support operational teams with admin tasks and ensure top-notch customer service.
- Company: Join a dynamic team focused on delivering excellent service.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive work environment.
- Why this job: Be the vital link between customers and drivers, making a real difference every day.
- Qualifications: Customer service experience and strong communication skills are a must.
- Other info: Perfect for those looking to kickstart their career in a fast-paced environment.
The predicted salary is between 24000 - 28000 £ per year.
About the Role
This role supports the operational team across a wide range of administrative and operational activities. You will be responsible for maintaining accurate data records, coordinating effectively between customers and drivers, and ensuring a consistently high standard of customer service.
Key Accountabilities
- Act as a key point of contact between operational teams, ensuring systems are consistently updated and accurate
- Build and maintain strong, positive relationships with customers
- Manage and coordinate day to day administrative activities within the department
- Investigate and resolve invoice queries and investigate any credit requests
- Ensure all data input is accurate and completed in a timely manner
- Ensure all end of the week checks are completed prior to the monthly invoice run
Main Tasks and Activities
- Resolve customer missed collections promptly and efficiently
- Handle all customer invoice queries in a timely manner
- Ensure that all IT systems are effectively utilised and all data input is accurately recorded
- Record all gains and losses on the depot progress spreadsheet
- Ensure your emails are managed, dealt with and filed away in a timely manner
- Ensure Helpdesks are clear or in progress at the end of each day
- Update reception with any relevant service issues i.e. vehicle breakdowns
- Keep key accounts updated with service issues for their specific customers
- Ensure all missed customers are contacted with reason for missed collection and confirm their rescheduled day
- Ensure all routes are in order and report non compliance by drivers to the Service Administrator
- Ensure delivery and collection tickets are managed daily, keeping customers updated of their delivery date and first collection date
Experience and Skills
- Experience of working within a customer service setting
- Excellent communication skills
- Competent in the use of Microsoft applications
- Able to work on own initiative
Service Administrator in Leeds employer: Bagnall & Morris (Waste Services) Ltd
Contact Detail:
Bagnall & Morris (Waste Services) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on showcasing your customer service experience and how you handle administrative tasks.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can set you apart from other candidates. Mention something specific from your conversation to remind them of your great fit for the role.
✨Tip Number 4
Apply through our website! We make it easy for you to find roles that match your skills. Plus, it shows you're genuinely interested in joining our team.
We think you need these skills to ace Service Administrator in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and administration. We want to see how you've built strong relationships with customers and managed data effectively, so don’t hold back on those examples!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Service Administrator role. We love seeing enthusiasm and a bit of personality, so let us know what excites you about working with us.
Showcase Your Skills: Be sure to mention your proficiency in Microsoft applications and any relevant systems you've used. We’re looking for someone who can hit the ground running, so highlight your tech-savviness and problem-solving skills!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Bagnall & Morris (Waste Services) Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Service Administrator. Familiarise yourself with the key accountabilities listed in the job description, such as maintaining accurate data records and managing customer queries. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves acting as a key point of contact between operational teams and customers, be prepared to discuss your communication style. Think of examples where you've successfully resolved customer issues or built strong relationships. Practising these scenarios can help you articulate your experience clearly during the interview.
✨Demonstrate Your Organisational Skills
The job requires managing day-to-day administrative activities, so be ready to talk about how you stay organised. Share specific tools or methods you use to keep track of tasks, manage emails, and ensure timely data input. This will show that you can handle the demands of the role effectively.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations, like resolving invoice queries or dealing with missed collections. Think through potential scenarios and prepare your responses. This will not only help you feel more confident but also allow you to showcase your problem-solving skills.