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- Tasks: Be the friendly voice for customers, handling inquiries and resolving service queries.
- Company: Join a dedicated waste management company in Ovingdean with a focus on customer care.
- Benefits: Enjoy a supportive work environment with standard hours and potential Saturday shifts.
- Why this job: Make a difference by helping customers and improving their experience with our services.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 24000 - 30000 £ per year.
A waste management company located in Ovingdean is seeking a Customer Service Representative to act as the first point of contact for customers. The role involves handling inbound inquiries through phone, email, and Live Chat, providing accurate information, resolving service queries, and managing customer complaints with empathy.
Ideal candidates will possess strong communication skills and a customer-focused mindset. Office-based work within standard contact centre hours, with potential Saturday shifts required.
Customer Experience Specialist — Waste Services employer: Bagnall & Morris (Waste Services) Ltd
Contact Detail:
Bagnall & Morris (Waste Services) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Specialist — Waste Services
✨Tip Number 1
Make sure you know the company inside out! Research their values, services, and recent news. This will help you connect with the interviewer and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, try role-playing common customer scenarios with a friend. This will help you feel more confident when handling inquiries during the interview.
✨Tip Number 3
Show off your empathy! Prepare examples from your past experiences where you've successfully resolved customer complaints or provided exceptional service. This will demonstrate your customer-focused mindset, which is key for this role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and keen on joining our team at the waste management company.
We think you need these skills to ace Customer Experience Specialist — Waste Services
Some tips for your application 🫡
Show Your Customer Focus: When writing your application, make sure to highlight your customer service experience. We want to see how you've handled inquiries and resolved issues in the past, so share specific examples that showcase your empathy and communication skills.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Make it easy for us to see why you’re a great fit for the role!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Customer Experience Specialist role. Mention the specific skills and experiences that align with what we’re looking for in our job description.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Bagnall & Morris (Waste Services) Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the waste management company. Understand their services, values, and any recent news. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Your Communication Skills
As a Customer Experience Specialist, strong communication is key. Practice answering common interview questions clearly and concisely. You might even want to role-play with a friend, simulating customer inquiries to get comfortable with handling various scenarios.
✨Showcase Your Empathy
Since the role involves managing customer complaints, be prepared to discuss how you've handled difficult situations in the past. Use specific examples that highlight your ability to empathise with customers and resolve issues effectively.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, or what success looks like in this role. This shows that you're not just interested in the job, but also in how you can contribute to the team.