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For Companies At a Glance
- Tasks: Collect cash efficiently while providing top-notch customer service.
- Company: Join a dynamic team focused on financial excellence.
- Benefits: Monday to Friday hours, competitive salary, and career growth opportunities.
- Other info: Collaborative environment with a focus on customer satisfaction.
- Why this job: Make a real impact by managing customer relationships and achieving targets.
- Qualifications: 2 years of credit control experience and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Working hours: Monday to Friday; 08:30 - 17:00
The Role
Reporting into the Head of Transactional Services, the role of our Credit Controllers is ultimately to collect our cash in a timely manner whilst minimising our business to bad debts. You will be expected to do this in a collaborative manner, working with all of our internal and external stakeholders to ensure that we deliver the highest level of customer service whilst achieving our targets.
Responsibilities
- Managing your portfolio of customers to ensure that our customers pay to the agreed payment terms
- Providing the highest level of customer service to internal and external customers
- Dealing with a high volume of customers on the telephone
- Maintaining customer records to ensure there are no delays in receipt of invoices/statements
- Updating our accounts receivable system, Credit Hound, with the records of all collection activity carried out
- Processing card payments
- Issuing electronic direct debit mandates and entering them onto our operating system
- Issuing copy invoices to customers on an ad-hoc basis
- Building a rapport with customers
- Handling statement reconciliations and building WIP statements to ensure we communicate effectively with customers
- Escalate any concerning issues to your immediate line manager, the Credit Control Team Leader
- Managing any queries through our query management system
The Ideal Candidate
The ideal candidate will have at least 2 years experience within a credit control team dealing with a high volume of transactions. You will be tenacious, organised and always have customer service at the forefront of your mind. You will be comfortable handling statement reconciliations and preferably have experience of transacting with customers via online portals such as ProActis, Tradex, Dwellant, etc. You will be able to demonstrate experience a successful track record of achieving cash collection targets, reducing aged debt and minimising bad debts.
About You
- ICM Level 3 desirable
- 2 years credit control experience
- Customer service experience desirable
- High level of written and oral communication
- Strong Microsoft Excel skills
- Conflict resolution
- Assertive telephone manner
- End to end credit control process
- SAGE, SAGE CRM, AMCS, Credit Hound
Credit Controller employer: Bagnall & Morris (Waste Services) Ltd
Contact Detail:
Bagnall & Morris (Waste Services) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance and credit control sectors. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for credit controllers and practice your answers. Show off your customer service skills and how you handle high volumes of transactions.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities, and applying directly can sometimes give you an edge over other candidates. Plus, it’s super easy!
We think you need these skills to ace Credit Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your credit control experience and customer service skills. We want to see how you've handled high volumes of transactions and achieved cash collection targets in the past.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our Credit Controller role. Share specific examples of how you've minimised bad debts and built rapport with customers.
Show Off Your Skills: Don’t forget to mention your proficiency in tools like SAGE, Credit Hound, and Excel. We love seeing candidates who are tech-savvy and can handle statement reconciliations with ease!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Bagnall & Morris (Waste Services) Ltd
✨Know Your Numbers
Before the interview, brush up on your credit control metrics. Be ready to discuss your experience with cash collection targets and how you've successfully reduced aged debt in previous roles. This shows you understand the importance of numbers in this position.
✨Customer Service is Key
Prepare examples that highlight your customer service skills. Think about times when you’ve turned a difficult situation into a positive outcome for a customer. This role requires collaboration, so demonstrating your ability to build rapport will be crucial.
✨Familiarise Yourself with Tools
If you have experience with systems like Credit Hound or SAGE, make sure to mention it. If not, do a bit of research on these tools. Showing that you're proactive and willing to learn can set you apart from other candidates.
✨Practice Your Communication Skills
Since you'll be dealing with a high volume of customers over the phone, practice articulating your thoughts clearly and confidently. Role-play common scenarios you might encounter, focusing on conflict resolution and maintaining a professional tone.