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Location: Iris House, Dock Road South, Bromborough, Wirral, CH62 4SQ

Hours: Monday to Friday, 8:30am–5:00pm

Reporting to: Admin Manager

The Role

We are looking for a Contracts Administrator to join our team in Bromborough.

As Contracts Administrator, you’ll support our field sales team with the day-to-day coordination and processing of customer contracts. You’ll ensure new sales, leads, customer information and contract changes are recorded accurately while helping enquiries and contracts move smoothly through each stage.

This busy role would suit someone who is organised, detail-focused and confident using different systems. You’ll work closely with our sales, customer service and operational teams, providing reliable administrative support and excellent service to colleagues and customers.

What You’ll Be Doing

• Processing new sales accurately on AMCS and Gains
• Entering customer details and new sales leads into the CRM system
• Distributing inbound web and telephone leads to the appropriate teams
• Ensuring all leads, customer information and contract updates are recorded accurately
• Maintaining regular communication with the field sales team, providing updates and progress checks
• Supporting Customer Services with retention contracts through the CRM system
• Assisting the sales team with quotations, documentation and pending contracts
• Helping customers provide notice to their existing suppliers where required
• Liaising with service teams and suppliers regarding deliveries and service requirements
• Carrying out credit checks and confirming that supporting information is accurate and complete
• Managing the electronic filing of contracts and related documentation
• Completing contract roll-out and cancellation processes accurately
• Following departmental procedures and completing work within agreed service levels
• Supporting pre-invoice checks, credit note processing and other ad hoc administrative tasks