At a Glance
- Tasks: Manage customer enquiries and support sales administration in a dynamic team.
- Company: Join a growing organisation with a focus on professional development.
- Benefits: £26k salary plus bonuses, 25 days holiday, and health benefits.
- Other info: Opportunity for permanent position after maternity cover.
- Why this job: Perfect for recent graduates seeking a rewarding administrative role.
- Qualifications: Strong organisational skills and experience in customer service or administration.
The predicted salary is between 26000 - 34000 £ per year.
We are seeking a highly organised and professional Customer Service Administrator to join our team. The successful candidate will play a vital role in managing customer interactions, supporting sales administration, and ensuring smooth office operations. This position offers an excellent opportunity for individuals with strong administrative and communication skills to contribute to a dynamic organisation.
You might have recently left university/college and are looking for an administrative role, though you will have gained some work experience perhaps in retail or hospitality. This role will cover a maternity contract initially, however, due to the planned growth of the company and department, the role will become permanent thereafter.
Responsibilities:- Manage customer enquiries via phone, email, and other communication channels with professionalism and efficiency.
- Maintain accurate records using CRM software, Microsoft Excel, and other relevant systems.
- Support sales administration activities, including processing orders, creating quotes, tenders and updating client information.
- Support external sales managers with administration.
- Collaborate with team members.
- Ensure all customer interactions are documented accurately for future reference.
- Experience in an administrative or customer service role.
- Strong organisational skills with excellent time management abilities.
- Proficiency in Microsoft Excel.
- Experience with CRM software and Sage is desirable but not essential.
- Excellent communication skills in English, both written and verbal.
- Ability to work efficiently under pressure whilst maintaining attention to detail.
- Strong organisational skills with the ability to prioritise tasks effectively.
This position is ideal for motivated individuals seeking a challenging yet rewarding role within a professional environment. The successful applicant will be expected to demonstrate strong computer literacy, organisational capabilities, and excellent customer service skills.
This vacancy is being advertised on behalf of Bagnall Hopkins Recruitment who is operating as an employment agency/business. Your application will be sent to one of our consultants for review, at which stage we will be in touch to discuss your details further. If you do not hear from us within 48 hours your application has not been successful.
We will not submit your CV until you have been briefed on the position and we have your consent to do so. Both Bagnall Hopkins and our clients promote a policy of equal opportunities.
For Bagnall Hopkins GDPR policy and how your data will be handled, as well as what your rights are, please visit our website and go to our Privacy Policy.
Benefits:- Cycle to work scheme.
- Health & wellbeing programme.
- Life insurance.
- On-site parking.
Work authorisation: United Kingdom (required).
Customer Service Administrator in Pontefract employer: Bagnall Hopkins Recruitment
Join a dynamic organisation in Hemsworth as a Customer Service Administrator, where you'll enjoy a supportive work culture that values professional growth and development. With competitive benefits including a generous holiday allowance, health and wellbeing programmes, and a bonus structure, this role offers a rewarding opportunity for those looking to make a meaningful impact in customer service. The company's commitment to employee satisfaction and career progression makes it an excellent employer for motivated individuals seeking stability and advancement in their careers.
Contact Details:
Bagnall Hopkins Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Pontefract
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your responses, the more confident you'll feel during the actual interview.
✨Tip Number 3
Don’t forget to prepare some questions for them! Asking insightful questions shows that you’re engaged and keen to learn more about the role and the company. Plus, it gives you a chance to see if they’re the right fit for you too.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love hearing from motivated individuals like you who are ready to take on a new challenge!
We think you need these skills to ace Customer Service Administrator in Pontefract
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Administrator role. Highlight any relevant experience, especially in customer service or administration, and don’t forget to showcase your organisational skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your communication skills and how you can contribute to our team at StudySmarter.
Show Off Your Tech Skills:Since the role involves using CRM software and Microsoft Excel, make sure to mention any experience you have with these tools. If you’ve used similar software, let us know how you adapted to new systems!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get back to you quickly. Don’t miss out on this opportunity!
How to prepare for a job interview at Bagnall Hopkins Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Administrator role. Familiarise yourself with the responsibilities listed in the job description, such as managing customer enquiries and supporting sales administration. This will help you tailor your answers to show how your skills align perfectly with what they’re looking for.
✨Show Off Your Organisational Skills
Since this role requires strong organisational abilities, be prepared to discuss specific examples from your past experiences where you successfully managed multiple tasks or projects. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your time management skills.
✨Brush Up on Your Tech Skills
Proficiency in Microsoft Excel and CRM software is key for this position. If you have experience with these tools, be ready to talk about it. If not, consider doing a quick online course or tutorial to get familiar with basic functions and features, so you can confidently discuss your willingness to learn.
✨Practice Your Communication Skills
As a Customer Service Administrator, excellent communication is crucial. Practice answering common interview questions out loud, focusing on clarity and professionalism. You might even want to do a mock interview with a friend to get comfortable articulating your thoughts and showcasing your verbal skills.
