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- Tasks: Join our e-commerce team as a Customer Service Admin, tackling customer queries and enhancing their experience.
- Company: Bagnall Hopkins Recruitment connects talent with opportunities in a dynamic work environment.
- Benefits: Enjoy a flexible work schedule: 4 days in the office, 1 day from home after probation.
- Why this job: Be an ambassador for a brand while making a real impact on customer satisfaction and experience.
- Qualifications: Strong communication skills and empathy for customers; e-commerce experience is a plus.
- Other info: Equal opportunity employer; your application will be handled with confidentiality.
The predicted salary is between 28800 - 43200 £ per year.
My client is seeking a Customer Service Administrator to join their e-commerce team. You will be responsible for providing an exceptional customer service to your customers (business to business and business to consumers).
On a daily basis you will be responsible for:
- Addressing customer queries, resolving issues, providing in-depth knowledge of the product offering, and identifying ways to enhance the customer experience.
- Acting as an ambassador of the business and the brand throughout all communication.
- Providing a best-in-class customer experience on all customer-related queries; delivery hiccups, product insight questions, product concerns, and website navigation.
- Being the primary contact for customer enquiries around product and brand questions generated via the company website.
- Investigating, resolving, and accurately recording the customer experience whilst considering brand impact and customer perception at all times.
- Representing our strong customer beliefs to organisations all over the world to ensure that if something has gone wrong, it is dealt with with minimal customer impact.
- Owning customer order progression, liaising with internal logistics and QA departments as needed.
- Maintaining order tracking.
- Processing customer refunds/exchanges and any resulting issues.
- Providing accurate and timely reports on customer contact KPIs upon which management decision-making can be based.
- Logging and reporting customer non-conformances in an accurate and timely manner upon which management decision-making can be based, and providing recommendations as appropriate.
Key Skills and Experience Required:
- Exemplary communication skills; written and verbal.
- Ability to adapt to the audience in written responses to the customer.
- Evidence of customer empathy to understand issue resolution from the customer’s perspective.
- Proven track record of dealing with an e-commerce led offering is desirable.
Customer Service Admin employer: Bagnall Hopkins Recruitment
Contact Detail:
Bagnall Hopkins Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Admin
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding what you will be supporting will not only help you answer customer queries more effectively but also demonstrate your commitment to the role during any discussions.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing different customer scenarios with a friend can help you articulate your responses clearly and empathetically, which is crucial for this position.
✨Tip Number 3
Research common customer service challenges in e-commerce. Being prepared with solutions or suggestions on how to handle these issues can set you apart as a proactive candidate who understands the industry.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your interview process.
We think you need these skills to ace Customer Service Admin
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Administrator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service, particularly in e-commerce. Use bullet points to make it easy to read and focus on achievements that demonstrate your communication skills and problem-solving abilities.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Provide specific examples of how you've successfully handled customer queries or resolved issues in the past, showcasing your empathy and adaptability.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Bagnall Hopkins Recruitment
✨Showcase Your Communication Skills
As a Customer Service Administrator, exemplary communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and adapt your responses based on the audience. Practice common customer service scenarios to showcase your verbal and written communication skills.
✨Emphasise Customer Empathy
Employers are looking for candidates who can understand issues from the customer's perspective. Share examples from your past experiences where you successfully resolved customer issues by empathising with their situation. This will highlight your ability to enhance the customer experience.
✨Familiarise Yourself with E-commerce
Since this role involves an e-commerce environment, brush up on your knowledge of online retail processes. Be prepared to discuss any previous experience you have in e-commerce and how it relates to providing exceptional customer service.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of specific instances where you had to investigate and resolve customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
