At a Glance
- Tasks: Manage customer enquiries and support sales administration in a dynamic team.
- Company: Join a growing organisation with a focus on professional development.
- Benefits: £26k salary plus bonuses, 25 days holiday, and health benefits.
- Other info: Opportunity for permanent position after maternity cover.
- Why this job: Perfect for recent graduates seeking a rewarding administrative role.
- Qualifications: Strong organisational skills and experience in customer service or administration.
The predicted salary is between 26000 - 34000 £ per year.
We are seeking a highly organised and professional Customer Service Administrator to join our team. The successful candidate will play a vital role in managing customer interactions, supporting sales administration, and ensuring smooth office operations. This position offers an excellent opportunity for individuals with strong administrative and communication skills to contribute to a dynamic organisation.
You might have recently left university/college and are looking for an administrative role, though you will have gained some work experience perhaps in retail or hospitality. This role will cover a maternity contract initially, however, due to the planned growth of the company and department, the role will become permanent thereafter.
Responsibilities:- Manage customer enquiries via phone, email, and other communication channels with professionalism and efficiency
- Maintain accurate records using CRM software, Microsoft Excel, and other relevant systems
- Support sales administration activities, including processing orders, creating quotes, tenders and updating client information
- Support external sales managers with administration
- Collaborate with team members
- Ensure all customer interactions are documented accurately for future reference
- Experience in an administrative or customer service role
- Strong organisational skills with excellent time management abilities
- Proficiency in Microsoft Excel
- Experience with CRM software and Sage is desirable but not essential
- Excellent communication skills in English, both written and verbal
- Ability to work efficiently under pressure whilst maintaining attention to detail
- Strong organisational skills with the ability to prioritise tasks effectively
This position is ideal for motivated individuals seeking a challenging yet rewarding role within a professional environment. The successful applicant will be expected to demonstrate strong computer literacy, organisational capabilities, and excellent customer service skills.
This vacancy is being advertised on behalf of Bagnall Hopkins Recruitment who is operating as an employment agency/business. Your application will be sent to one of our consultants for review, at which stage we will be in touch to discuss your details further. If you do not hear from us within 48 hours your application has not been successful.
We will not submit your CV until you have been briefed on the position and we have your consent to do so. Both Bagnall Hopkins and our clients promote a policy of equal opportunities.
For Bagnall Hopkins GDPR policy and how your data will be handled, as well as what your rights are, please visit our website and go to our Privacy Policy.
Benefits:- Cycle to work scheme
- Health & wellbeing programme
- Life insurance
- On-site parking
Work authorisation: United Kingdom (required)
Customer Service Administrator in Pontefract employer: Bagnall Hopkins Recruitment Ltd
Join a dynamic organisation in Hemsworth as a Customer Service Administrator, where you'll enjoy a supportive work culture that values professional growth and development. With competitive benefits including a generous holiday allowance, health and wellbeing programmes, and a cycle to work scheme, this role offers an excellent opportunity for motivated individuals looking to make a meaningful impact in a thriving environment. The position not only promises job security with a transition to a permanent role but also fosters a collaborative atmosphere that encourages teamwork and personal advancement.
Contact Details:
Bagnall Hopkins Recruitment Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Pontefract
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your responses, the more confident you'll feel during the actual interview.
✨Tip Number 3
Don’t forget to prepare some questions for them! Asking insightful questions shows that you’re engaged and keen to learn more about the role and the company. Plus, it gives you a chance to see if they’re the right fit for you too.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Administrator in Pontefract
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in customer service and administration. We want to see how your skills match the role, so don’t be shy about showcasing your organisational abilities and communication skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how you can contribute to our team. Keep it professional but let your personality come through – we love a bit of character!
Showcase Your Skills:Mention any experience you have with CRM software or Microsoft Excel, even if it’s just from university projects or previous jobs. We’re looking for someone who can hit the ground running, so highlight those skills!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Bagnall Hopkins Recruitment Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Administrator. Familiarise yourself with managing customer enquiries, using CRM software, and supporting sales administration. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since excellent communication is key for this position, prepare examples from your past experiences where you've effectively communicated with customers or team members. Whether it’s through phone calls, emails, or face-to-face interactions, be ready to demonstrate how you handle different situations professionally.
✨Highlight Your Organisational Skills
The job requires strong organisational abilities, so think of specific instances where you've successfully managed multiple tasks or projects. Discuss how you prioritised your workload and maintained attention to detail, especially under pressure. This will illustrate your capability to thrive in a busy environment.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities. This not only shows your enthusiasm for the role but also helps you gauge if the company is the right fit for you.
