At a Glance
- Tasks: Manage key customer relationships and drive revenue growth through strategic account management.
- Company: BagginsHQ, a leading tech company focused on innovative software solutions.
- Benefits: Competitive salary, career growth, and the chance to work with international clients.
- Other info: Join a dynamic team and thrive in a fast-paced, results-driven environment.
- Why this job: Make a real impact by supporting sales teams and enhancing customer success.
- Qualifications: 5+ years in Key Account Management or related fields; strong communication skills.
The predicted salary is between 12000 - 12000 £ per year.
Baggins HQ is an international technology company specializing in custom software development, mobile applications, enterprise systems, AI-powered solutions, cloud infrastructure, digital transformation, digital marketing, and business growth solutions.
We partner with businesses across multiple industries to streamline operations, improve efficiency, and accelerate growth through technology.
As we continue expanding our commercial operations, we are seeking an experienced
Senior Key Accounts Manager to strengthen customer relationships, support our sales teams, and drive sustainable revenue growth across an assigned portfolio of accounts.
- Position Overview
- The
Senior Key Accounts Manager is a senior commercial leadership role responsible for managing strategic customer relationships, supporting Enterprise Sales Executives and Sales Agents in closing business, and driving verified revenue across an assigned portfolio of accounts.
You will serve as the commercial bridge between customers, sales teams, and internal departments, ensuring opportunities progress efficiently from prospecting through implementation while maintaining exceptional customer experiences.
Success in this role is measured by your ability to generate, protect, and grow verified revenue .
Key Responsibilities Revenue Growth
- Take ownership of the commercial performance of your assigned portfolio.
- Support Enterprise Sales Executives and Sales Agents throughout the sales cycle to improve conversion rates.
- Join customer meetings whenever commercial or technical expertise is required.
- Assist with solution presentations, commercial negotiations, and proposal discussions.
- Ensure sales opportunities progress efficiently until they become verified revenue.
- Key Account Management
- Build and maintain long-term relationships with assigned customers.
- Serve as the primary relationship manager for strategic accounts.
- Conduct regular account reviews to understand customer objectives and identify new business opportunities.
- Maintain continuous engagement with customers to strengthen long-term partnerships.
- Customer Success
- Ensure customers receive outstanding service throughout their engagement with Baggins HQ.
- Resolve escalated customer concerns professionally and promptly.
- Work closely with internal teams to deliver an exceptional customer experience.
- Business Development
- Identify opportunities to upsell and cross-sell Baggins HQ's products and services.
- Drive contract renewals and recurring business.
- Reactivate dormant customers where opportunities exist.
- Develop account growth strategies that maximize customer lifetime value.
- Coach and support assigned Enterprise Sales Executives and Sales Agents.
- Help team members overcome objections and complex customer requirements.
- Share best practices that improve overall sales performance.
- Collaborate with management to improve commercial processes and customer acquisition strategies.
- Revenue Protection
- Follow up on pending quotations and stalled opportunities.
- Ensure projects transition smoothly from sales to implementation.
- Monitor customer accounts to minimize churn.
- Maintain strong customer relationships that encourage repeat business and referrals.
- Key Performance Indicators (KPIs)
Performance will be evaluated based on
- Verified monthly revenue generated by your assigned portfolio.
- Customer retention and renewal rates.
- Upsell and cross-sell revenue.
- Sales conversion improvement across assigned teams.
- Portfolio growth and recurring business.
- Minimum Performance Requirement
The successful candidate will be expected to consistently maintain a minimum portfolio of USD 20,000 in verified monthly revenue through a combination of supporting Enterprise Sales Executives and Sales Agents in closing business, growing existing customer accounts, driving renewals, upselling, and cross selling, protecting customer relationships, and recovering stalled opportunities.
Failure to consistently meet the company's commercial performance expectations may result in disciplinary action, including termination of employment, in accordance with the employment contract and applicable employment laws.
Qualifications Required
- Bachelor's degree in Business Administration, Marketing, Sales, Information Technology, or a related field.
- Minimum of five (5) years' experience in Key Account Management, Enterprise Sales, Business Development, Customer Success, or a related commercial role.
- Demonstrated experience managing high value customer relationships.
- Proven track record of achieving commercial and revenue targets.
- Preferred
- Experience selling enterprise software, Saa S, digital services, cloud solutions, AI solutions, or other B2B technology products.
- Experience supporting or leading sales teams.
- Experience working in a remote international environment.
- Excellent communication and presentation skills.
- Strategic thinking and problem solving ability.
- Excellent organizational and time management skills.
- Strong analytical and reporting skills.
- Professional spoken and written English.
- Ability to work independently while collaborating across distributed teams.
- High level of professionalism, accountability, integrity, and commercial awareness.
- Fixed Gross Monthly Salary: USD 1,000
- Paid annual leave after four (4) months of continuous employment, subject to company policy.
- Approved business expenses incurred on company business will be reimbursed in accordance with company policy.
- Opportunity to work with international clients across multiple industries.
- Career growth within a rapidly expanding technology company.
At Baggins HQ, every team member plays a direct role in driving business growth.
As a Senior Key Accounts Manager, you will influence customer success, support high performing sales teams, and help businesses leverage technology to achieve measurable results.
If you thrive in a fast paced, results oriented environment and are passionate about building lasting client relationships while delivering commercial success, we would love to hear from you.
Senior Key Accounts Manager employer: BagginsHQ
BagginsHQ is an exceptional employer that fosters a dynamic and innovative work culture, empowering employees to thrive in their roles as Strategic Enterprise Tech Sales Executives. With a focus on professional growth, we offer comprehensive training and development opportunities, alongside competitive commissions and rewards for performance. Join us remotely and be part of a global team that values creativity and collaboration, making a meaningful impact in the technology sector.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Key Accounts Manager
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Senior Key Accounts Manager at BagginsHQ, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including BagginsHQ. Tailor your message to explain why you’re drawn to them and how you can contribute as a Senior Key Accounts Manager. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Senior Key Accounts Manager
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for BagginsHQ:When writing your cover letter, make sure to tailor your message specifically for BagginsHQ. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at BagginsHQ
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show BagginsHQ that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show BagginsHQ that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with BagginsHQ’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
