At a Glance
- Tasks: Support customers in the construction industry and ensure they benefit from our innovative products.
- Company: Join Dalux, a leader in digital transformation for construction.
- Benefits: Enjoy a fun, supportive workplace with flexible hours and no rigid hierarchies.
- Other info: Be part of a collaborative team driving innovation in over 150 countries.
- Why this job: Make a real impact in the construction sector while building lasting relationships.
- Qualifications: Experience in BIM and a passion for digital construction are essential.
The predicted salary is between 35000 - 45000 € per year.
At Dalux, success is about people as much as technology. We are now looking for a Customer Success Manager to join our growing team in our newly established office in Birmingham from where you will support our growing customer base and strengthen Dalux’s role in the UK construction market. You will be part of our great Contractor North team. As our new colleague you will be a trusted partner for our customers making sure they not only use Dalux but truly benefit from it. You will build long‑lasting relationships, help with onboarding and training, and ensure our clients feel supported every step of the way.
Your main tasks as our new Customer Success Manager will be:
- Working with construction industry clients, such as developers, general contractors, sub‑contractors, and consultants.
- Support new and existing customers in using and understanding our user‑friendly product.
- Assist new customers in implementation and training of our products related to construction processes.
- Support the current customers and develop their expertise by assisting them in technical or feature support, when needed.
- Take part in network groups, trade fairs and other events.
- Present Dalux product portfolio for new potential clients.
We are looking for someone who:
- Has experience with BIM and is a digital construction enthusiast.
- Has solid knowledge and experience working on construction sites or in the construction industry.
- Has the ability to deep‑dive in the software and train superusers.
- Has the ability to build strong and long‑lasting customer relations.
- Is a great team player aiming for mutual success.
So, why choose Dalux? Glad you asked! At Dalux, we care - not just about our work and customers, but about each other. We believe your job should be fun, challenging, and rewarding. That is why we foster a culture where people thrive without long hours, rigid hierarchies, or formal dress codes. You will be part of a supportive and social workplace with room for personality and passion. From day one, you will be connected with colleagues across departments and countries, making you part of a truly collaborative environment.
About Dalux: Since 2005, Dalux has been working to make the construction and real estate industries smarter and more efficient. In close collaboration with leading contractors, clients, and consultants in more than 150 countries, we are driving the digital transformation of these industries. The success of our customers is the reason for our global leadership in BIM innovation and development. In recent years, we have gained international recognition for developing the world’s fastest mobile BIM viewer and the first BIM‑based augmented reality feature for the construction industry. Our solutions enable better workflows and higher‑quality buildings that are constructed, renovated, and maintained worldwide.
Work location: on-site (Birmingham)
If you see yourself in this role and want to be part of bringing digital transformation to the UK construction industry, we would love to hear from you. We are reviewing applications on an ongoing basis, so please send your resume and application as soon as possible.
Customer Success Manager, Birmingham employer: BAETTR A/S
At Dalux, we prioritise a vibrant and inclusive work culture that empowers our employees to thrive both personally and professionally. As a Customer Success Manager in our new Birmingham office, you will enjoy a supportive environment that values collaboration and innovation, with ample opportunities for growth and development in the rapidly evolving construction technology sector. Join us to make a meaningful impact while enjoying a flexible workplace that celebrates individuality and fosters strong relationships.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager, Birmingham
✨Tip Number 1
Network like a pro! Attend industry events, trade fairs, and local meetups to connect with potential employers and other professionals in the construction sector. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Show off your skills! If you’ve got experience with BIM or digital construction, make sure to highlight that in conversations. Be ready to discuss how you can help clients get the most out of Dalux’s products.
✨Tip Number 3
Practice your pitch! When you meet someone from Dalux or any other company, be prepared to explain why you’re the perfect fit for the Customer Success Manager role. Keep it concise but impactful!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Dalux team.
We think you need these skills to ace Customer Success Manager, Birmingham
Some tips for your application 🫡
Show Your Passion for Construction:When writing your application, let your enthusiasm for the construction industry shine through. We want to see how your experience aligns with our mission at Dalux and how you can contribute to our customers' success.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight relevant experiences, especially those related to BIM and customer relations, so we can see why you're the perfect fit for our team.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great candidate. Remember, we’re looking for someone who can communicate effectively with our clients!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at BAETTR A/S
✨Know Your Stuff
Make sure you brush up on your knowledge of BIM and the construction industry. Familiarise yourself with Dalux's products and how they benefit clients in real-world scenarios. This will show that you're not just interested in the role, but that you understand the value you can bring.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Share relevant experiences where you've successfully built long-lasting relationships with clients. This will demonstrate your ability to be a trusted partner for customers, which is key for a Customer Success Manager.
✨Showcase Your Training Skills
Be prepared to discuss how you've previously trained or onboarded clients. Highlight specific examples where you helped users understand complex software or processes. This will illustrate your capability to assist new customers in implementing Dalux’s products effectively.
✨Ask Insightful Questions
Prepare thoughtful questions about Dalux’s culture, team dynamics, and future projects. This shows your genuine interest in the company and helps you assess if it’s the right fit for you. Plus, it gives you a chance to engage in a two-way conversation, making the interview more memorable.
