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- Tasks: Provide IT application support and manage service-related activities in a dynamic team.
- Company: Join BAE Systems, a leader in engineering and technology innovation.
- Benefits: Enjoy a competitive salary, flexible working, and extensive health and lifestyle benefits.
- Why this job: Make a real impact in the aerospace industry while developing your skills.
- Qualifications: IT or engineering background with good communication skills; ITIL v4 is a plus.
- Other info: Inclusive culture that values diversity and offers excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
This role is for an IT application support operator within the ESCC (Engineering Systems Competency Centre) Support team. This person would report directly into the ESCC Service Operations Lead and will operate across service transition and help deliver general application support services for bespoke BAE Applications. These services include, but are not limited to:
- Incident and Request Management through our ITSM toolset Service Now
- Contribute to, and maintain a support knowledge base
- Support Operational Readiness Reviews and manage service-related release activities supporting the relevant service leads
- Facilitate Air wide services including supporting the roll out of feature updates, supporting general patching processes
- Support the creation of new services as and when required
- Co-ordinating ESCC wide maintenance activities regarding service documentation (i.e. Service Definition reviews, Service Continuity Plan reviews etc.)
- Provide specialist advice on toolset usage to the userbase
- Infrastructure Monitoring and trend analysis
- Supporting license renewal, hosting and utilisation monitoring activities
- Reporting on toolset data, and service statistics
As these are configured instances of ESCC managed applications, there will be a learning curve and "on the job" training provided.
Your skills and experiences:
- IT or engineering background
- ITIL v4 qualification or equivalent experience
- Good written and oral communications skills with the ability to liaise with stakeholders at all levels within the business
- Working experience of Microsoft packages such as Word, Excel and PowerPoint
- Relevant IT or engineering qualifications would be desirable
As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive.
The Engineering Systems Competency Centre is based within the Air sector which is based at Warton. Warton is where the Eurofighter Typhoon aircraft is designed, developed and manufactured. Also working on the next generation aircraft for delivery within the next 10 years.
We are located within the Engineering System Competency Centre, which essentially provides applications and systems for the engineering areas of the business. This is all within the umbrella of the IM&T function (that’s Information Management & Technology).
Why BAE Systems?
This is a place where you’ll be able to make a real difference. You’ll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you’ll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments.
Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks.
Closing Date: 10th December 2026. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
IT Application Support Operator in Warton employer: BAE Systems
Contact Detail:
BAE Systems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Application Support Operator in Warton
✨Tip Number 1
Network like a pro! Reach out to current employees at BAE Systems on LinkedIn or through mutual connections. A friendly chat can give us insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on your ITIL v4 knowledge and application support skills. We want to see you shine, so practice common interview questions and think about how your experience aligns with the role.
✨Tip Number 3
Show off your problem-solving skills! During interviews, be ready to discuss specific examples of how you've tackled challenges in previous roles. We love hearing about real-life scenarios that demonstrate your expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re genuinely interested in joining the team at BAE Systems.
We think you need these skills to ace IT Application Support Operator in Warton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Application Support Operator role. Highlight relevant experience and skills that match the job description, especially your IT or engineering background and any ITIL qualifications.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention specific experiences that demonstrate your problem-solving skills and ability to liaise with stakeholders.
Showcase Your Communication Skills: Since good written and oral communication skills are key for this role, make sure your application reflects this. Keep your language clear and professional, and double-check for any typos or errors.
Apply Early!: Don’t wait until the last minute to submit your application. We might close the vacancy early if we get enough applications, so get yours in as soon as you can through our website!
How to prepare for a job interview at BAE Systems
✨Know Your ITIL Basics
Make sure you brush up on your ITIL v4 knowledge before the interview. Understand key concepts and how they apply to application support, as this will show your familiarity with industry standards and your ability to contribute effectively from day one.
✨Familiarise Yourself with Service Now
Since you'll be using Service Now for incident and request management, it’s a good idea to get comfortable with its functionalities. If possible, try to explore the tool beforehand or watch some tutorials to demonstrate your proactive approach during the interview.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think of examples from your past experiences where you successfully managed incidents or contributed to service improvements, as these will highlight your practical skills and readiness for the role.
✨Show Enthusiasm for Learning
This role involves a learning curve, so express your eagerness to learn and adapt. Share any previous experiences where you quickly picked up new skills or technologies, as this will reassure the interviewers of your commitment to growth within the company.
