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- Tasks: Provide IT application support and manage incidents using Service Now.
- Company: Join BAE Systems, a leader in engineering and technology.
- Benefits: Enjoy competitive salary, flexible working, and great health perks.
- Why this job: Make a real impact in the aerospace industry with innovative tech.
- Qualifications: IT or engineering background with ITIL v4 qualification preferred.
- Other info: Dynamic team environment with opportunities for growth and learning.
The predicted salary is between 36000 - 60000 £ per year.
Location: Warton — hybrid and flexible working arrangements available; please speak to your recruiter about options for this role.
Salary: £42,850 + depending on experience
Overview: This role is for an IT application support operator within the ESCC (Engineering Systems Competency Centre) Support team. The person will report to the ESCC Service Operations Lead and operate across service transition and wider IM&T activities. The role helps deliver general application support services for bespoke BAE Applications.
Responsibilities:
- Incident and Request Management through the ITSM toolset Service Now
- Contribute to and maintain a support knowledge base
- Support Operational Readiness Reviews and manage service related release activities
- Facilitate air wide services including rollout of feature updates and patching processes
- Support the creation of new services as required
- Coordinate ESCC wide maintenance activities regarding service documentation
- Provide specialist advice on toolset usage to the user base
- Infrastructure monitoring and trend analysis
- Support license renewal, hosting and utilisation monitoring activities
- Report on toolset data and service statistics
As these are configured instances of ESCC managed applications, there will be a learning curve and on the job training provided.
Your skills and experiences:
- IT or engineering background
- ITIL v4 qualification or equivalent experience
- Good written and oral communications skills with the ability to liaise with stakeholders at all levels
- Working experience of Microsoft Word, Excel and PowerPoint
- Relevant IT or engineering qualifications would be desirable
Benefits: As well as a competitive pension scheme, BAE Systems offers employee share plans and a range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts. An annual incentive may also be available.
The Engineering Systems Competency Centre: The ESCC is based within the Air sector at Warton. Warton is home to the Eurofighter Typhoon programme and work on next generation aircraft for delivery within the next 10 years. The ESCC provides applications and systems for the engineering areas of the business within the IM&T function, providing information management and technology support.
Why BAE Systems: This is a place to make a real difference in an inclusive culture that values diversity and merit. If you have a disability or health condition that may affect performance in assessments, please discuss reasonable adjustments with your recruiter. Some roles require security and export control checks; nationality and residency factors may apply. A Baseline Personnel Security Standard is required, with higher levels of vetting for some roles.
Closing Date: 10 December 2026. We reserve the right to close the vacancy early if we receive sufficient applications. Please submit your application early.
Application Instructions: When applying you will be redirected to the BAE Systems careers site to: create an account or apply as a guest, provide contact information, upload your CV, and complete a diversity and inclusion questionnaire. When asked for source type, select job board advertisement and then the IET / E+T Jobs.
IT Application Support Operator in Tamworth employer: BAE Systems .
Contact Detail:
BAE Systems . Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Application Support Operator in Tamworth
✨Tip Number 1
Network like a pro! Reach out to current employees at BAE Systems on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on your ITIL v4 knowledge and any relevant tools mentioned in the job description. We want you to show off your skills and how they fit into the role!
✨Tip Number 3
Don’t forget to highlight your communication skills! Being able to liaise with stakeholders is key, so think of examples where you've successfully communicated complex ideas in simple terms.
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll have access to all the latest job openings.
We think you need these skills to ace IT Application Support Operator in Tamworth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Application Support Operator role. Highlight relevant experience and skills that match the job description, especially your IT or engineering background and any ITIL qualifications.
Show Off Your Communication Skills: Since good written and oral communication skills are key for this role, don’t shy away from showcasing these in your application. Use clear and concise language, and make sure to demonstrate how you've liaised with stakeholders in the past.
Be Specific About Your Experience: When detailing your work experience, be specific about your roles in incident management and using tools like Service Now. This will help us see how you can contribute to our team right from the start.
Apply Through Our Website: Remember to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll have the chance to create an account and keep track of your application status easily.
How to prepare for a job interview at BAE Systems .
✨Know Your ITIL Basics
Make sure you brush up on your ITIL v4 knowledge before the interview. Understanding incident and request management processes will show that you're not just familiar with the terminology but can also apply it in real-world scenarios.
✨Familiarise Yourself with Service Now
Since you'll be using the ITSM toolset, get comfortable with Service Now. If possible, try to explore its features or watch some tutorials online. This will help you speak confidently about how you can leverage it for incident management during your interview.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific incidents or requests. Think of examples from your past experience where you successfully resolved issues or improved processes. This will demonstrate your problem-solving skills and ability to work under pressure.
✨Showcase Your Communication Skills
As this role involves liaising with stakeholders at all levels, practice articulating your thoughts clearly. You might want to prepare a few examples of how you've effectively communicated technical information to non-technical audiences in the past.
