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- Tasks: Provide first-line IT support, troubleshoot issues, and manage service desk tickets.
- Company: Leading technology firm in the UK with a focus on innovation.
- Benefits: Competitive salary of £38,000, flexible working arrangements, and great employee perks.
- Why this job: Join a dynamic team and enhance your IT skills while making a difference.
- Qualifications: Knowledge of ITIL, service management, and experience with service desk software.
- Other info: Applications close on February 11, 2026; great opportunity for career growth.
The predicted salary is between 22800 - 42000 £ per year.
A leading technology firm in the United Kingdom is looking for a Service Desk Analyst to support IT-related inquiries through various channels.
Responsibilities include:
- Troubleshooting
- Ticket management
- User guidance
Essential skills include:
- Awareness of ITIL and service management
- Understanding IM&T terminology
- Experience with service desk software
Competitive salary around £38,000 and flexible working arrangements are offered, along with various employee benefits.
Closing date for applications is February 11, 2026.
Hybrid IT Service Desk Analyst - First-Line Support in Preston employer: BAE Systems.
Contact Detail:
BAE Systems. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid IT Service Desk Analyst - First-Line Support in Preston
✨Tip Number 1
Network like a pro! Reach out to current employees at the company through LinkedIn or other platforms. A friendly chat can give us insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by brushing up on ITIL principles and service management. We want to show that we know our stuff and can hit the ground running in a first-line support role.
✨Tip Number 3
Practice common interview questions related to troubleshooting and ticket management. We can even role-play with a friend to build confidence and refine our answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing familiar names when we review applications!
We think you need these skills to ace Hybrid IT Service Desk Analyst - First-Line Support in Preston
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with ITIL and service management. We want to see how your skills match the role, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Hybrid IT Service Desk Analyst role. Let us know about your troubleshooting skills and any experience with service desk software.
Showcase Your Communication Skills: As a first-line support analyst, communication is key. In your application, highlight any experience you have in guiding users through technical issues. We love candidates who can explain complex concepts in simple terms!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at BAE Systems.
✨Know Your ITIL Basics
Make sure you brush up on your ITIL knowledge before the interview. Understanding the key principles of IT service management will show that you're serious about the role and can speak the same language as the team.
✨Familiarise Yourself with Service Desk Software
If you have experience with specific service desk software, be ready to discuss it. If not, do a bit of research on popular tools in the industry. This will help you demonstrate your readiness to hit the ground running.
✨Prepare for Troubleshooting Scenarios
Think of common IT issues and how you would resolve them. Be prepared to walk the interviewer through your thought process. This shows your problem-solving skills and ability to handle real-life situations.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use, or how they measure success in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
