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- Tasks: Provide IT application support and manage service-related activities in a dynamic team.
- Company: Join BAE Systems, a leader in engineering and technology innovation.
- Benefits: Enjoy competitive salary, flexible working, health benefits, and employee share plans.
- Why this job: Make a real impact in the aerospace industry while developing your skills.
- Qualifications: IT or engineering background with good communication skills required.
- Other info: Inclusive culture that values diversity and offers excellent career growth opportunities.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Location: Warton – we offer a range of hybrid and flexible working arrangements – please speak to your recruiter about the options for this particular role.
Salary: ÂŁ42,850 + depending on experience
This role is for an IT application support operator within the ESCC (Engineering Systems Competency Centre) Support team. This person would report directly into the ESCC Service Operations Lead and will operate across service transition and help deliver general application support services for bespoke BAE Applications. These services include, but are not limited to:
- Incident and Request Management through our ITSM toolset Service Now
- Contribute to, and maintain a support knowledge base
- Support Operational Readiness Reviews and manage service-related release activities supporting the relevant service leads
- Facilitate Air wide services including supporting the roll out of feature updates, supporting general patching processes
- Support the creation of new services as and when required
- Co-ordinating ESCC wide maintenance activities regarding service documentation (i.e. Service Definition reviews, Service Continuity Plan reviews etc)
- Provide specialist advice on toolset usage to the userbase
- Infrastructure Monitoring and trend analysis
- Supporting license renewal, hosting and utilisation monitoring activities
- Reporting on toolset data, and service statistics
As these are configured instances of ESCC managed applications, there will be a learning curve and “on the job” training provided.
Your Skills And Experiences
- IT or engineering background
- ITIL v4 qualification or equivalent experience
- Good written and oral communications skills with the ability to liaise with stakeholders at all levels within the business
- Working experience of Microsoft packages such as Word, Excel and PowerPoint
- Relevant IT or engineering qualifications would be desirable
Benefits
As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts – you may also be eligible for an annual incentive.
The Engineering Systems Competency Centre
The ESCC is based within the Air sector which is based at Warton. Warton is where the Eurofighter Typhoon aircraft is designed, developed and manufactured. Also working on the next generation aircraft for delivery within the next 10 years. We are located within the Engineering System Competency Centre, which essentially provides applications and systems for the engineering areas of the business. This is all within the umbrella of the IM&T function (that’s Information Management & Technology).
Why BAE Systems?
This is a place where you’ll be able to make a real difference. You’ll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you’ll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments.
Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks.
Closing Date: 10th December 2026. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
IT Application Support Operator employer: BAE Systems
Contact Detail:
BAE Systems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Application Support Operator
✨Tip Number 1
Network like a pro! Reach out to current employees at BAE Systems on LinkedIn or through mutual connections. A friendly chat can give you insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your ITIL v4 knowledge and familiarising yourself with Service Now. We want you to shine, so practice common interview questions related to application support and incident management.
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise when discussing your experiences. Remember, you’ll be liaising with stakeholders at all levels, so let your personality and professionalism shine through.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at BAE Systems.
We think you need these skills to ace IT Application Support Operator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Application Support Operator role. Highlight your relevant experience, especially in IT or engineering, and any ITIL qualifications you have. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your communication skills and experience with Microsoft packages.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love seeing candidates who can think on their feet and provide solutions, especially in an IT support context.
Apply Early!: Don’t wait until the last minute to submit your application. We might close the vacancy early if we get enough applications, so get yours in through our website as soon as you can. We can't wait to hear from you!
How to prepare for a job interview at BAE Systems
✨Know Your Stuff
Make sure you brush up on your IT and engineering knowledge, especially around application support. Familiarise yourself with the specific tools mentioned in the job description, like Service Now, and be ready to discuss how you've used similar tools in past roles.
✨Communicate Clearly
Since this role involves liaising with stakeholders at all levels, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated technical information to non-technical audiences, as this will showcase your communication skills.
✨Show Your Problem-Solving Skills
Be prepared to discuss how you've handled incidents or requests in previous roles. Think of specific examples where you identified a problem, implemented a solution, and what the outcome was. This will demonstrate your ability to manage incidents effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team, the tools they use, or the projects you'll be involved in. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
