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- Tasks: Provide first-line technical support and monitor shared mailboxes for internal staff and customers.
- Company: Leading UK defence and aerospace company with an inclusive culture.
- Benefits: Competitive salary, flexible working arrangements, and a supportive environment.
- Why this job: Join a dynamic team and make a difference in the defence and aerospace sector.
- Qualifications: Strong understanding of ITIL principles and experience with service desk software.
- Other info: Emphasis on diversity and career development opportunities.
The predicted salary is between 36000 - 60000 £ per year.
A leading defense and aerospace company in the UK is seeking a Service Desk Analyst. This role will involve monitoring shared mailboxes and providing technical support to internal staff and customers.
The ideal candidate will have a strong understanding of ITIL principles and service management, along with experience using service desk software.
The company offers a competitive salary and flexible working arrangements, emphasizing an inclusive culture and support for diverse backgrounds.
Hybrid IT Service Desk Analyst — First‑Line Support employer: BAE Systems
Contact Detail:
BAE Systems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid IT Service Desk Analyst — First‑Line Support
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by brushing up on ITIL principles and service management. We want to show that we know our stuff and can hit the ground running in a first-line support role.
✨Tip Number 3
Practice common interview questions related to technical support scenarios. Role-playing with a friend can help us articulate our thought process and problem-solving skills effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows we’re genuinely interested in joining the team.
We think you need these skills to ace Hybrid IT Service Desk Analyst — First‑Line Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with ITIL principles and service desk software. We want to see how your skills match the role, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how you can contribute to our inclusive culture. Keep it friendly and professional, just like us!
Showcase Your Communication Skills: As a Service Desk Analyst, communication is key. In your application, highlight any experience you have in providing technical support and how you’ve effectively communicated with both internal staff and customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at BAE Systems
✨Know Your ITIL Principles
Make sure you brush up on your ITIL principles before the interview. Understanding how service management works will not only help you answer questions confidently but also show that you're serious about the role.
✨Familiarise Yourself with Service Desk Software
If you have experience with specific service desk software, be ready to discuss it. If not, do a bit of research on common tools used in the industry. This will demonstrate your proactive approach and willingness to learn.
✨Prepare for Technical Scenarios
Think about common technical issues that might arise in a first-line support role. Prepare to walk through how you would troubleshoot these problems. This practical knowledge can really set you apart from other candidates.
✨Emphasise Inclusivity and Teamwork
Since the company values an inclusive culture, be prepared to share examples of how you've worked effectively in diverse teams. Highlighting your ability to collaborate with different backgrounds will resonate well with their ethos.
