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- Tasks: Provide IT application support and manage service-related activities in a dynamic team.
- Company: Join BAE Systems, a leader in engineering and technology innovation.
- Benefits: Enjoy a competitive salary, flexible working, and extensive health and lifestyle benefits.
- Why this job: Make a real impact in the aerospace industry while developing your skills.
- Qualifications: IT or engineering background with good communication skills; ITIL v4 is a plus.
- Other info: Inclusive culture with opportunities for growth and on-the-job training.
The predicted salary is between 36000 - 60000 £ per year.
This role is for an IT application support operator within the ESCC (Engineering Systems Competency Centre) Support team. This person would report directly into the ESCC Service Operations Lead and will operate across service transition and help deliver general application support services for bespoke BAE Applications. These services include, but are not limited to:
- Incident and Request Management through our ITSM toolset Service Now
- Contribute to, and maintain a support knowledge base
- Support Operational Readiness Reviews and manage service-related release activities supporting the relevant service leads
- Facilitate Air wide services including supporting the roll out of feature updates, supporting general patching processes
- Support the creation of new services as and when required
- Co-ordinating ESCC wide maintenance activities regarding service documentation (i.e. Service Definition reviews, Service Continuity Plan reviews etc)
- Provide specialist advice on toolset usage to the userbase
- Infrastructure Monitoring and trend analysis
- Supporting license renewal, hosting and utilisation monitoring activities
- Reporting on toolset data, and service statistics
As these are configured instances of ESCC managed applications, there will be a learning curve and on the job training provided.
Your skills and experiences
- IT or engineering background
- ITIL v4 qualification or equivalent experience
- Good written and oral communications skills with the ability to liaise with stakeholders at all levels within the business
- Working experience of Microsoft packages such as Word, Excel and PowerPoint
- Relevant IT or engineering qualifications would be desirable
Benefits
As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive.
The Engineering Systems Competency Centre
The ESCC is based within the Air sector which is based at Warton. Warton is where the Eurofighter Typhoon aircraft is designed, developed and manufactured. Also working on the next generation aircraft for delivery within the next 10 years.
We are located within the Engineering System Competency Centre, which essentially provides applications and systems for the engineering areas of the business. This is all within the umbrella of the IM&T function (that’s Information Management & Technology).
Why BAE Systems?
This is a place where you’ll be able to make a real difference. You’ll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you’ll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments.
Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks.
Closing Date: 10 December 2026. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
IT Application Support Operator in Carnforth employer: BAE Systems.
Contact Detail:
BAE Systems. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Application Support Operator in Carnforth
✨Tip Number 1
Get to know the company! Research BAE Systems and the ESCC. Understanding their values and projects will help you tailor your conversations during interviews and show that you're genuinely interested.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your IT or engineering background aligns with the responsibilities of the IT Application Support Operator role. Practice articulating your experiences clearly and confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at BAE Systems.
We think you need these skills to ace IT Application Support Operator in Carnforth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Application Support Operator role. Highlight your relevant experience, especially in IT or engineering, and any ITIL qualifications you have. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your communication skills and experience with Microsoft packages, as these are key for us.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love seeing candidates who can think on their feet and provide solutions, especially in an IT support context. It’s all about demonstrating your ability to manage incidents and requests effectively!
Apply Early!: Don’t wait until the last minute to submit your application. We reserve the right to close the vacancy early if we get enough applications, so get yours in through our website as soon as you can. We’re excited to hear from you!
How to prepare for a job interview at BAE Systems.
✨Know Your ITIL Basics
Make sure you brush up on your ITIL v4 knowledge before the interview. Understand key concepts and how they apply to incident and request management, as this will be crucial for the role.
✨Familiarise Yourself with Service Now
Since you'll be using Service Now for incident management, it’s a good idea to get comfortable with its features. If you can, try to explore the tool beforehand or watch some tutorials to get a feel for it.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific incidents or requests. Think of examples from your past experience where you successfully resolved issues or improved processes, and be ready to share them.
✨Show Your Communication Skills
This role requires liaising with stakeholders at all levels, so be prepared to demonstrate your communication skills. Practice explaining technical concepts in simple terms, as this will show your ability to connect with diverse audiences.
