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- Tasks: Provide first-line IT support and manage service requests in a hybrid work environment.
- Company: Leading defence and security firm with a strong focus on inclusivity and diversity.
- Benefits: Competitive pension scheme, health plans, and flexible working arrangements.
- Why this job: Join a dynamic team and make a difference in IT support for a vital industry.
- Qualifications: Understanding of ITIL processes and experience with service desk software.
- Other info: Great opportunities for personal growth and career advancement.
The predicted salary is between 30000 - 42000 £ per year.
A leading defense and security firm is looking for a Service Desk Analyst based in Warton, United Kingdom. This role offers hybrid working arrangements and involves monitoring shared mailboxes, managing service requests, and providing first-line IT support.
Essential skills include an understanding of ITIL processes and service desk software.
The company promotes an inclusive culture that values diversity and offers various benefits, including a competitive pension scheme and health plans.
Hybrid IT Service Desk Analyst - First-Line Support in Carnforth employer: BAE Systems .
Contact Detail:
BAE Systems . Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid IT Service Desk Analyst - First-Line Support in Carnforth
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by brushing up on ITIL processes and service desk software. We want to show that we know our stuff and can hit the ground running!
✨Tip Number 3
Practice common interview questions related to first-line support. Role-play with a friend or in front of the mirror to build confidence and nail those responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows that you’re genuinely interested in joining the team.
We think you need these skills to ace Hybrid IT Service Desk Analyst - First-Line Support in Carnforth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with ITIL processes and service desk software. We want to see how your skills match the role, so don’t be shy about showcasing relevant projects or roles you've had!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how you can contribute to our inclusive culture. Keep it friendly and professional – we love a personal touch!
Showcase Your Communication Skills: As a first-line support analyst, communication is key. In your application, highlight any experience you have in managing service requests and supporting users. We want to know how you handle tricky situations with ease!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll get to see all the benefits we offer, including our competitive pension scheme and health plans!
How to prepare for a job interview at BAE Systems .
✨Know Your ITIL Basics
Make sure you brush up on your ITIL processes before the interview. Understanding how these frameworks apply to service desk operations will show that you're not just familiar with the terminology but can also apply it in real-world scenarios.
✨Familiarise Yourself with Service Desk Software
Get to grips with common service desk software tools. If you know which systems the company uses, mention them during the interview. This shows initiative and that you're ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you'd handle specific service requests or issues. Think of examples from your past experience where you successfully resolved a problem, and be ready to explain your thought process.
✨Showcase Your Communication Skills
As a first-line support analyst, communication is key. Practice explaining technical concepts in simple terms. During the interview, demonstrate your ability to listen actively and respond thoughtfully to questions.
