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- Tasks: Lead Alteryx support, resolve issues, and enhance service performance.
- Company: BAE Systems is a leading global defence, security, and aerospace company.
- Benefits: Enjoy flexible working, competitive salary, health perks, and employee share plans.
- Why this job: Make a real impact in a diverse team while developing your technical skills.
- Qualifications: Expertise in Alteryx, data-driven experience, and problem-solving skills required.
- Other info: Inclusive culture welcoming diverse backgrounds; adjustments available for applicants with disabilities.
The predicted salary is between 38000 - 57000 £ per year.
Location: Preston. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role.
Salary: Circa £47,500 depending on skills and experience
What you'll be doing:
- Act as the technical lead, offering expert support across the Alteryx product suite to all users and delivering value through best practices.
- Provide technical leadership and guidance, focusing on developing and promoting new key functionality for wider use across BAE Systems.
- Manage internal and external suppliers to meet agreed service levels, challenging where necessary to ensure optimal performance.
- Collaborate with developers to manage incidents and resolve Alteryx-related issues, applying advanced problem-solving skills.
- Oversee Alteryx service activities, including administration, query resolution, and troubleshooting product faults.
- Lead Alteryx product upgrades, ensuring alignment with BAE Systems' requirements.
- Support architects and development teams to ensure a smooth transition of future Alteryx deliverables into service.
- Transfer critical Alteryx skills to department staff, enhancing the skill set of internal developers.
- Ensure compliance with BAE Systems' IT policies, operational standards, and governance framework through close collaboration with key enablers (IM&T) and standard setters (Shared Services D&A Architecture team).
Your skills and experiences:
Essential
- In-depth knowledge of the Alteryx product suite, with particular expertise in Designer; familiarity with Server is also advantageous.
- Solid experience in a data-driven environment.
- Ability to swiftly grasp best practices and provide feedback within proposed solutions and broader content.
Desirable:
- Experience working within a service-focused environment.
- Exposure to ServiceNow and Atlassian JIRA.
- Familiarity with the ITIL framework.
- Experience working with the Windows Operating System.
Benefits:
As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive.
The Data and Analytics Team:
Join our dynamic team, where you'll be at the forefront of delivering, supporting, and maintaining the Alteryx service across BAE Systems. As an Alteryx Support Specialist, you'll play a key role in driving the service's success, providing expert technical support, and ensuring industry best practices are followed. You'll tackle challenges head-on, identify improvement opportunities, and optimise service performance. Your contributions will be vital in enhancing reliability, boosting adoption, and maximising the impact of Alteryx within the organisation.
Why BAE Systems?
This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ+ individuals. We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments.
Closing Date: 17th April 2025
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Data & Analytics - Alteryx Support Specialist employer: BAE Systems Digital Intelligence
Contact Detail:
BAE Systems Digital Intelligence Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Data & Analytics - Alteryx Support Specialist
✨Tip Number 1
Familiarise yourself with the Alteryx product suite, especially Designer. Consider taking online courses or tutorials to deepen your understanding and showcase your expertise during interviews.
✨Tip Number 2
Network with current or former employees of BAE Systems on platforms like LinkedIn. Engaging in conversations can provide insights into the company culture and expectations for the Alteryx Support Specialist role.
✨Tip Number 3
Stay updated on industry best practices related to data analytics and Alteryx. Being able to discuss recent trends or innovations can set you apart as a knowledgeable candidate.
✨Tip Number 4
Prepare to demonstrate your problem-solving skills through practical examples. Think of specific instances where you've resolved technical issues or improved processes using Alteryx or similar tools.
We think you need these skills to ace Data & Analytics - Alteryx Support Specialist
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Alteryx Support Specialist position. Tailor your application to highlight your relevant experience with the Alteryx product suite and data-driven environments.
Highlight Relevant Experience: In your CV and cover letter, emphasise your in-depth knowledge of Alteryx, particularly Designer, and any experience you have with Server. Mention specific projects or roles where you've applied your technical skills and problem-solving abilities.
Showcase Soft Skills: BAE Systems values collaboration and communication. Make sure to include examples of how you've worked effectively in teams, managed supplier relationships, or led initiatives that improved service performance.
Tailor Your Application: Customise your CV and cover letter for this specific role. Use keywords from the job description, such as 'technical leadership', 'best practices', and 'service-focused environment', to demonstrate that you are a perfect fit for the position.
How to prepare for a job interview at BAE Systems Digital Intelligence
✨Showcase Your Alteryx Expertise
Make sure to highlight your in-depth knowledge of the Alteryx product suite, especially Designer. Be prepared to discuss specific projects where you've successfully implemented Alteryx solutions and how they benefited the organisation.
✨Demonstrate Problem-Solving Skills
Since the role involves managing incidents and resolving Alteryx-related issues, come prepared with examples of complex problems you've solved in a data-driven environment. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Familiarise Yourself with Service Management Tools
If you have experience with ServiceNow or Atlassian JIRA, be ready to discuss how you've used these tools in previous roles. If not, do some research on their functionalities and think about how they could apply to the Alteryx support role.
✨Understand BAE Systems' Culture and Values
Research BAE Systems' commitment to diversity and inclusion. Be prepared to discuss how your values align with theirs and how you can contribute to an inclusive workplace. This will show that you're not just interested in the job, but also in being part of their culture.
