Senior PLM Application Support Engineer

Location: Warton - 3-5 days per week on site depending on business needs. We offer a range of hybrid and flexible working arrangements – please speak to your recruiter about the options for this particular role.

Salary: £51,772+ (DOE)

Who we are: Join BAE Systems and you’ll be part of something bigger. As a valued member of our global colleague network, you’ll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You’ll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future for all of us.

Job Description: This role leads the day-to-day support of the Siemens Teamcenter PLM Unified service, managing incidents and service requests through ServiceNow. It involves maintaining a robust support knowledge base, collaborating with external vendors, international partners, and third-party teams on data transfers, and ensuring effective infrastructure monitoring and fault resolution. The role also delivers clear reporting on service performance and toolset data to support continuous improvement.

Core duties:

• Lead and own the day-to-day application support for the Siemens Teamcenter PLM Unified service, ensuring stability, availability, and a high-quality user experience.
• Manage and resolve incidents and service requests through ServiceNow, prioritising workload effectively and driving issues through to timely resolution.
• Develop, maintain, and enhance the support knowledge base, enabling faster resolution times and continuous improvement across the support function.
• Collaborate closely with external vendors, international partners, and third-party support teams to coordinate data transfers and resolve complex cross-system issues.
• Monitor infrastructure performance, identifying faults early and leading effective resolution or escalation to minimise service disruption.
• Analyse and report on toolset data and service performance statistics, providing clear insights to support decision-making and service optimisation.

Essential Skills:

• Siemens Teamcenter PLM Unified – Significant hands-on experience providing application support, troubleshooting, and service optimisation within a complex enterprise environment.
• PI Release Support – Experience supporting and stabilising Teamcenter PI releases, including issue resolution, validation, and post-release support activities.
• Engineering Support – Proven experience supporting engineering users and processes, with a strong understanding of technical workflows and system dependencies.
• Service Management – Solid service management experience, including incident, problem, and request handling, aligned with ITIL best practices and ServiceNow workflows.

The Engineering Systems Competency Centre PLM Support Team is a small, diverse and highly skilled team supporting our end users across the Design, Planning and Manufacturing disciplines on a wide variety of Air platforms. We ensure our Engineering community have the toolsets and guidance needed to design and build the next generation of Air Defence products. With a particular focus on supporting multiple Siemens Product Lifecycle Management (PLM) environments, this role requires a highly skilled, self-motivated, problem-solving individual who can adapt quickly and, with the available training and support, is open to continuous professional development.

Why BAE Systems? Here you’ll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You’ll be recognised for your contribution and enjoy rewards tailored to what’s most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle.

In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make.

A place where everyone can thrive: We’re committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do.

Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks.

Closing Date: 6th May 2026. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.