ServiceNow Business Analyst in Frimley

Job Location: Preston or Frimley – Hybrid – 1 x quarter onsite. We offer a range of hybrid and flexible working arrangements – please speak to your recruiter about the options for this particular role.

Salary: £40,000 depending on experience.

Who we are: Join BAE Systems and you’ll be part of something bigger. As a valued member of our global colleague network, you’ll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You’ll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow – shaping a safer future, for all of us.

Role Description: Acting as the interface with business stakeholders to investigate business situations, gather information, identify and evaluate options for improvements to processes and workflows on the ServiceNow platform and articulate these requirements to the ServiceNow Product team for development and implementation. Appropriately applying techniques to manage and support implementation of effective solutions in ServiceNow to business issues through requirements analysis, documenting processes and performing some user acceptance testing. Operating with analytical ways of thinking and able to explain difficult technical concepts to non-technical users.

Core Duties:

• Work with cross-functional stakeholders to define business requirements to deliver value on the ServiceNow platform, managing these requirements through the entire delivery and operational life cycle.
• Clearly define, document and articulate complex business requirements from stakeholders to development teams for clear delivery and implementation.
• Validating systems, products, business processes or services to determine whether the acceptance criteria have been fully defined.
• Working with stakeholders, investigating business situations to define recommendations for improvement action.
• Developing models and diagrams to represent and communicate data requirements and data assets.

Essential Skills:

• Experience of working in an IT Business Analysis environment.
• Good working knowledge of Agile Business Analysis methodologies.
• Experience working with some, if not all, of the Business Analysis discipline skillsets in both a Waterfall and Agile methodology.
• Some experience managing multiple cross functional stakeholders with competing needs.
• Experience translating complex business requirements to non-technical stakeholders.

The ServiceNow Product team: Our ServiceNow Product Team sits at the centre of digital transformation in the organisation, partnering with cross functional and sector stakeholders across the business to deliver intuitive, high-value solutions that improve employee experience, streamline processes, and drive measurable outcomes. When you join us, you’ll have the opportunity to support and influence our product strategy, and turn innovative ideas into real-world capabilities used by thousands of people. You’ll work alongside talented professionals in a collaborative, forward-thinking agile environment where continuous improvement, experimentation, and learning are strongly encouraged. Whether you’re passionate about product management, platform innovation, user experience, or delivering business value, you’ll play a key role in helping us unlock the full potential of the ServiceNow platform. This is a chance to make a visible impact, develop your skills, and help shape the future of our digital services.

Why BAE Systems? Here you’ll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work – this is a place where you can grow your career with confidence and be empowered to be your best. You’ll be recognised for your contribution and enjoy rewards tailored to what’s most important to you and your family – support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make.

A place where everyone can thrive: We’re committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do.

Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks.

Closing Date: 14th August 2026. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.