At a Glance
- Tasks: Manage IT services and ensure they meet business needs while supporting a dynamic workforce.
- Company: Join BAE Systems, a leader in innovation and collaboration.
- Benefits: Competitive salary, flexible working options, and support for personal wellbeing.
- Other info: Inclusive workplace with opportunities to influence and shape services.
- Why this job: Be part of a supportive team that values your unique skills and perspectives.
- Qualifications: Experience in IT Service Management and ITIL certification required.
The predicted salary is between 60000 - 60000 £ per year.
hackajob is collaborating with BAE Critical Skills to connect them with exceptional professionals for this role.
We offer a range of hybrid and flexible working arrangements – please speak to your recruiter about the options for this particular role.
Circa £60,000 depending on experience.
Join BAE Systems and you’ll be part of something bigger. As a valued member of our global colleague network, you’ll bring your unique skills and perspectives to help pioneer progress and protect what matters most.
As an IT Service Manager within the Collaboration team, within the Workplace Portfolio, you will be responsible for services from BAE Systems strategic suppliers and internally delivered towers. The IT Service Manager is the professional conscience ensuring that lines of services are accessible, compliant, and relevant to our business in terms of service definition, cost and performance.
- Providing input to the service continuity planning process and implements resulting plans.
- Managing the full product lifecycle to ensure that, over time, the needs of customers/users continue to be met and that financial and other benefits are achieved.
- Engaging the SDM and BRM community to ensure that they have the required information to meet their customer’s business needs.
- Maintaining the performance of the service so that integration of future changes can be handled in accordance with “continuous delivery” or “Agile” principles.
Experience of working in IT Service Management.
Hold ITIL foundation and either appropriate ITIL Intermediate or other appropriate capability training.
Microsoft Teams, unified communications or teams’ devices knowledge.
The Modern Workplace team is a group of friendly service managers dedicated to delivering high-quality collaboration and end user services that support a large and dynamic workforce. Although geographically dispersed across the UK, the team operates as a highly collaborative and supportive unit, offering a strong sense of community, shared purpose, and the opportunity to influence and shape services at scale.
You’ll be recognised for your contribution and enjoy rewards tailored to what’s most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle.
We’re committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do.
