IT Service Manager in Frimley, Surrey

hackajob is collaborating with BAE Critical Skills to connect them with exceptional professionals for this role.

Location: Frimley OR Preston

We offer a range of hybrid and flexible working arrangements – please speak to your recruiter about the options for this particular role.

Salary: Circa £60,000 depending on experience.

Who we are:

Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us.

Job Description:

As an IT Service Manager within the Collaboration team, within the Workplace Portfolio, you will be responsible for services from BAE Systems strategic suppliers and internally delivered towers. The IT Service Manager is the professional conscience ensuring that lines of services are accessible, compliant, and relevant to our business in terms of service definition, cost and performance.

Core duties:

• Providing input to the service continuity planning process and implements resulting plans.
• Managing the full product lifecycle to ensure that, over time, the needs of customers/users continue to be met and that financial and other benefits are achieved.
• Engaging the SDM and BRM community to ensure that they have the required information to meet their customer's business needs.
• Maintaining the performance of the service so that integration of future changes can be handled in accordance with 'continuous delivery' or 'Agile' principles.
• Ensuring that the Service is delivered within the agreed budget, and that if any additional funding is required, that adequate provision is made in the Service Recovery Model through the Integrated Business Planning process.

Essential Skills:

• Experience of working in IT Service Management.
• Experience working with external suppliers.
• Hold ITIL foundation and either appropriate ITIL Intermediate or other appropriate capability training.
• Microsoft Teams, unified communications or teams' devices knowledge.

The Modern Workplace team:

The Modern Workplace team is a group of friendly service managers dedicated to delivering high-quality collaboration and end user services that support a large and dynamic workforce. Reporting to a Senior Service Manager, the team provides governance, assurance, and strategic oversight of third-party partners delivering critical modern workplace services. Working closely with internal stakeholders and suppliers, the team drives service excellence, continuous improvement, and innovation across the estate. Although geographically dispersed across the UK, the team operates as a highly collaborative and supportive unit, offering a strong sense of community, shared purpose, and the opportunity to influence and shape services at scale.

Why BAE Systems?

Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what’s most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make.

A place where everyone can thrive:

We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do.

Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks.

Closing Date: 8th July 2026. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.