At a Glance
- Tasks: Manage IT services and ensure they meet business needs while supporting a dynamic workforce.
- Company: Join BAE Systems, a global leader committed to progress and protection.
- Benefits: Competitive salary, flexible working options, and support for personal wellbeing.
- Other info: Inclusive workplace with opportunities for growth and community support.
- Why this job: Be part of a collaborative team shaping high-quality services that impact the future.
- Qualifications: Experience in IT Service Management and knowledge of Microsoft Teams.
The predicted salary is between 50000 - 65000 £ per year.
hackajob is collaborating with BAE Critical Skills to connect them with exceptional professionals for this role.
We offer a range of hybrid and flexible working arrangements – please speak to your recruiter about the options for this particular role. Circa £60,000 depending on experience.
Join BAE Systems and you’ll be part of something bigger. As a valued member of our global colleague network, you’ll bring your unique skills and perspectives to help pioneer progress and protect what matters most.
As an IT Service Manager within the Collaboration team, within the Workplace Portfolio, you will be responsible for services from BAE Systems strategic suppliers and internally delivered towers. The IT Service Manager is the professional conscience ensuring that lines of services are accessible, compliant, and relevant to our business in terms of service definition, cost and performance.
- Providing input to the service continuity planning process and implements resulting plans.
- Managing the full product lifecycle to ensure that, over time, the needs of customers/users continue to be met and that financial and other benefits are achieved.
- Engaging the SDM and BRM community to ensure that they have the required information to meet their customer’s business needs.
- Maintaining the performance of the service so that integration of future changes can be handled in accordance with “continuous delivery” or “Agile” principles.
- Experience of working in IT Service Management.
- Hold ITIL foundation and either appropriate ITIL Intermediate or other appropriate capability training.
- Microsoft Teams, unified communications or teams’ devices knowledge.
The Modern Workplace team is a group of friendly service managers dedicated to delivering high-quality collaboration and end user services that support a large and dynamic workforce. Although geographically dispersed across the UK, the team operates as a highly collaborative and supportive unit, offering a strong sense of community, shared purpose, and the opportunity to influence and shape services at scale.
You’ll be recognised for your contribution and enjoy rewards tailored to what’s most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle.
We’re committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do.
Locations
StudySmarter Expert Advice🤫
We think this is how you could land IT Manager - Hybrid Working in Frimley, Surrey
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what BAE Critical Skills values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges BAE Critical Skills might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at BAE Critical Skills!
✨Direct Apply to BAE Critical Skills
Let's not forget to apply directly through the BAE Critical Skills website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Manager - Hybrid Working in Frimley, Surrey
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at BAE Critical Skills.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at BAE Critical Skills. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at BAE Critical Skills
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
