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- Tasks: Be the friendly face of the National Badminton Centre, welcoming visitors and managing inquiries.
- Company: Join the National Badminton Centre, England's hub for elite badminton training and community engagement.
- Benefits: Enjoy 25 days holiday, free gym membership, and a range of wellbeing perks.
- Other info: Flexible hours required, including evenings and weekends; great opportunity for personal development.
- Why this job: Be part of a vibrant team making badminton accessible and inclusive for everyone.
- Qualifications: Strong customer service skills and a team player attitude are essential; First Aid training provided.
The predicted salary is between 20000 - 29000 ÂŁ per year.
The National Badminton Centre is all set with a modern new look and we want you be a part of its reinvention. An accredited Elite Training Centre, the NBC is the home of badminton in England…where the best talent is nurtured and elite athletes are developed to compete and represent England and Great Britain on the world stage. And yet it is so much more. Of course we host world-class badminton courts open to clubs, coaches and the wider badminton community. However, we are also home to public and professional gym facilities, fitness suites and a spin studio, meeting rooms, a popular three-star 25-room hotel, a sports bar, a small restaurant and we even host the National Badminton Museum – all open to the public.’
Inviting. Inclusive. Inspiring. We are always aiming to deliver more to our badminton community. And with this modern new look, the NBC is set to be better, bolder and bring so much more to so many. We are making the National Badminton Centre a great place to work, rest and play. And you could be part of its success.
As part of the package, Badminton England offer 25 days’ holiday (pro-rated, and rising with length of service), free gym membership for you and a partner, a cycle-to-work scheme, a pension scheme, a health cash back plan, private medical insurance, learning and development opportunities as well as legal, medical and wellbeing advice through our employee assistance programme.
Do you want to come and join us in making badminton the most inclusive and accessible sport in England? Come and join a thriving team of staff to deliver a great environment for the local community in Milton Keynes.
Title:Receptionist
Team:National Badminton Centre
Responsible to:Hospitality Manager
Office Location:National Badminton Centre, Milton Keynes
Salary:ÂŁ24,375
Term:Permanent, full time
Role summary/ Job purpose
The Receptionist will be responsible for providing a warm welcoming environment for all visitors to the NBC including athletes, gym & badminton club members, museum guests, lodge guests and the Badminton England office team. The role requires someone who is customer focused, adaptable, and capable of handling a variety of tasks and works well in a team as well as on their own initiative.
Main responsibilities
Customer Service & Operational Management:
- Create a warm, welcoming environment for all customers and team members
- Provide excellent customer service to all guests – being open, friendly, confident and approachable
- Proudly representing the Badminton England team, living our values and promoting a positive brand image
- Handling transactions with ease and operating the cashless register efficiently
- Answering the telephone/emails in a prompt, friendly efficient way in order to direct callers to the appropriate contact point for both the National Badminton Centre and Badminton England
- Manage all members and visitors queries by resolving or escalating as necessary
- Maintain an organised front desk area, ensuring it is always tidy and presentable
- Assist with the daily operations of the National Badminton Centre, maintaining facilities and ensuring smooth functioning
- Key Holder – assisting with the centre opening and closing on a shift basis
- Carry out cleaning tasks in accordance with operational procedures and inhouse system – Opspal
- Process transactions through square and ensuring accurate record keeping for sales and bookings
- Book in conference room bookings
- Place orders where relevant
- Provision of administration support to other members of the team when required.
Compliance and Safety:
- Ensure compliance with health and safety regulations across all areas of the building
- Ensure emergency response readiness including assisting with the coordination of evacuations.
- First Aid Qualified – complete accident/incident reports follow any First Aid incidents
Communication:
- Contribute to effective handovers about your areas of responsibility.
- Manage customer complaints, operational challenges, and sales inquiries efficiently.
- Respond to all booking.com messages and reviews in a timely manner.
- Foster a motivating work environment through living our BE values.
- Actively encourage all lodge guests/potential lodge customers to book direct through the National Badminton Centre website.
Qualifications & Skills:
- Team player, keen to develop ideas to improve our customer experiences
- Strong customer service skills
- Excellent communication skills
- Ability to multitask and prioritise in a fast-paced environment
- Great PC skills – ability to use a variety of software packages including excel
Additional Requirements:
- First Aid certification (training provided if needed)
- Flexibility to work evenings, weekends, and holidays as required
Other Duties
- To comply with the requirements of Badminton England’s procedures and policies
- To undertake such other duties as may be appropriate to achieve the objectives of the post (or as may be allocated)
Benefits as a Reception Assistant Include
- 25 days holiday per annum (pro-rated), rising by 1 day to a maximum of 30 days per year
- Employer pension scheme and other wellbeing benefits
- Discounted meals while on duty
- Free gym membership
- Employee assistance programme
Find out more about the benefits of working at Badminton England here
Working at Badminton England:
Find out what it is like to be part of our amazing team, check out our Working at Badminton England Information page here
Diversity & Inclusion:
\”We positively celebrate Diversity & Inclusion at Badminton England. Our aim is to become the UK’s most inclusive National Governing Body – for our staff and members, reflecting and connecting with the diverse communities that we serve. We want people from all walks of life to feel valued for their individuality, thrive in our business and share a sense of belonging. To find out more about D&I at Badminton England, head over to our website to read out Inclusion Strategy.”
Application Process:
Please send us your CV along with a cover letter explaining why you’re a great fit for the role. We are looking for someone to start as soon as possible.
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Receptionist (Full time) National Badminton Centre · National Badminton Centre employer: Badminton England
Contact Detail:
Badminton England Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist (Full time) National Badminton Centre · National Badminton Centre
✨Tip Number 1
Familiarise yourself with the National Badminton Centre's mission and values. Understanding their commitment to inclusivity and community will help you align your approach during interviews and discussions, showcasing that you're a great cultural fit.
✨Tip Number 2
Prepare to demonstrate your customer service skills through real-life examples. Think of situations where you've gone above and beyond for customers, as this role heavily focuses on creating a welcoming environment for all visitors.
✨Tip Number 3
Research common challenges faced in reception roles, especially in busy environments like the NBC. Being able to discuss how you would handle these challenges can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of the National Badminton Centre if possible. They can provide insights into the work culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Receptionist (Full time) National Badminton Centre · National Badminton Centre
Some tips for your application 🫡
Tailor Your Cover Letter: Make sure to customise your cover letter specifically for the Receptionist role at the National Badminton Centre. Highlight your customer service skills and any relevant experience that aligns with their values of being inviting, inclusive, and inspiring.
Showcase Relevant Experience: In your CV, emphasise any previous roles where you provided excellent customer service or worked in a fast-paced environment. Mention specific examples that demonstrate your ability to multitask and handle various responsibilities effectively.
Highlight Teamwork Skills: Since the role requires working well in a team, include examples in your application that showcase your ability to collaborate with others. This could be from previous jobs, volunteer work, or group projects.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a front-facing role like this.
How to prepare for a job interview at Badminton England
✨Showcase Your Customer Service Skills
As a Receptionist, you'll be the first point of contact for visitors. Make sure to highlight your customer service experience during the interview. Share specific examples of how you've created a welcoming environment or resolved customer issues in the past.
✨Demonstrate Adaptability
The role requires someone who can handle various tasks and adapt to changing situations. Be prepared to discuss times when you've successfully managed multiple responsibilities or adapted to unexpected challenges in a fast-paced environment.
✨Familiarise Yourself with the National Badminton Centre
Research the National Badminton Centre and its offerings. Understanding their mission, values, and facilities will show your genuine interest in the role and help you answer questions more effectively.
✨Prepare for Teamwork Questions
Since the role involves working closely with others, be ready to discuss your experiences as a team player. Think of examples where you've collaborated with colleagues to improve customer experiences or resolve operational challenges.